Dispatch Manager (Ottawa)

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• Supervise Wolseley fleet drivers at multiple locations to ensure safety and positive interactions with our customers and internal staff
• Oversee routing via Wolseley software to ensure the warehouses have accurate data to plan facility resourcing to ensure daily orders are complete in time for loading to deliver.
• Plan and execute centralization of dispatchers to oversee regional delivery timetables.
• Supervise and lead dispatch staff, including hiring, training, performance evaluations, and disciplinary actions. Foster a positive work environment that encourages teamwork and continuous improvement.
• Implement safety protocols and maintain a safe working environment. Ensure compliance with OSHA and other relevant regulations.
• Collaborate with the customer service team and operations team to resolve customer inquiries and issues related to Dispatch operations as well as Fleet operations.

What you will bring:

• Previous dispatching experience required
• AS400/Syntax is an asset
• Knowledge of industry (Plumbing and or HVAC) products is an asset
• General basic computer skills including Microsoft Office is required
• Exceptional customer service and communication skills
• Must be dependable and reliable and willing to take initiative
• Must be organized, clean and able to multi-task

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

#INDBOPS