Dispatch Supervisor - Student Transportation

Voyago is searching for a Full-Time Dispatch Supervisor in our Schools Division!

As a Dispatch Supervisor, you will report directly to the Operations Manager and play a critical role in ensuring uninterrupted service within our schools division. You will oversee daily operations, provide support and guidance to drivers, and serve as a key liaison between schools, internal support teams, and management. This position requires strong leadership, adaptability, and a dedicated focus on safety and customer service. Applicants must also be willing to cover a school route in any school purpose vehicle. (Licence upgrade and training will be provided by Voyago)

Your role:

• Oversee daily Student Transportation operations in London and surrounding area
• Coordinate internal logistics between the Schools Division and support teams such as HR, Maintenance, and Health & Safety
• Supervise and support drivers, ensuring compliance with contract standards and operational needs during staff absences
• Help with day-to-day operational tasks, including vehicle maintenance and cleanliness of buses
• Track and review KPIs; report outcomes to the Operations Manager
• Maintain work schedules and always ensure adequate coverage in dispatch
• Fill in and drive school routes as needed
• Act as the main contact for internal support teams and assist with employee engagement through regular check-ins and meetings

Your profile

• You are safety-focused and prioritize the well-being of others
• You are a safe driver with a clean driving record
• You have a valid “B” Class licence (preferred) or willing to upgrade
• You can provide a clean Criminal Record Check and Vulnerable Sector Screening
• You have intermediate to advanced verbal and written language skills (equivalent to B2 to C1 levels)
• You have a strong knowledge of London and the surrounding areas
• You think quickly on your feet and solve problems creatively by thinking outside the box
• You can work independently and manage your time effectively
• You are comfortable working at a fast pace and in an environment where things can change quickly
• You have post-secondary education or an equivalent combination of experience and training
• You bring a minimum of 2 years’ experience in a supervisor role
• You have intermediate to advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook
• You can provide excellent customer service
• You have experience in dispatching a high-volume fleet, coordinating multiple routes and drivers
• You have experience working in a unionized environment
• You are available to work a flexible schedule based on operational needs from Monday to Friday (6:00AM to 3:00PM, 7:00AM to 4:00PM, or 8:30AM to 5:30PM) with flexibility to meet operational needs.
• You are comfortable working outside regular business hours when required

Your Location:

• This role is based out of 573 Admiral Court in London. Please note that this is a 100% in-office position.

Salary:

• To be determined based on experience, education, and skill set

The Perks

• We offer free licence upgrade
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions

• We offer comprehensive benefits packages for full-time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.