Dispatcher

Position Summary

As a Dispatcher, you will serve as the operational link between our drivers, internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary software, you will track productivity, log critical service data, and collaborate cross-functionally with sales, operations, and customer service to keep daily operations moving efficiently. 

Specific Duties & Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Records and documents information from drivers and distributes them to appropriate departments.
• Communicates with maintenance shop personnel.
• Other duties as assigned.

Requirements

• 1-2 years in a transportation, dispatch, or a customer service role is preferred.
• Prior dispatching experience is a strong asset.
• Strong understanding of TDG requirements and waste manifests
• Knowledge of hours of service regulations would be considered a strong asset.
• Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills. 
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Available to answer urgent calls on the weekend and relay information to the appropriate teams. 

GFL Benefits

• Competitive compensation package with a company-matched RRSP program to support your financial future. 
• Industry leading health, dental, vision and mental health benefits—with premiums fully covered by GFL. 
• Access to Employee Assistance Programs (EAPs) for you and your family.
• Paid training, professional development, and advancement opportunities.
• A positive, collaborative work culture that invests in your success.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.