Dispatcher - Burlington

The Dispatcher plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicate with the service department customers.

Assigned Responsibilities

• Check for new orders in the computerized system;


• Schedule delivery roads according to current orders and expected arrival time;


• Generate a computerized list of items for the order pickers based on each specific routes;


• Prepare delivery orders for drivers with specific instructions on each route;


• Supervise the loading sequence of delivery trucks;


• Monitor the delivery and communicating information to customer service;


• Provide telephone support to delivery drivers on the road;


• Welcome and assist clients performing a pick up at the warehouse;


• Produce various reports of activities and performance indicators;


• Participate in the inventory management;


• Assign gas/fleet cards and manage proper use of the vehicles;


• Arrange pickup for customer returns and follow up with drivers and csr to make sure processing dead lines are met;


• All other related tasks.

Success Factors

• Area-savvy: You have an excellent knowledge of the road networks in the region and surrounding area;


• Technical skills: You master the Office tools as Word and Excel and your three to five years of experience in a similar position in dispatching makes you an expert of receiving and shipping;


• Team oriented: You have a great team spirit and excellent communication skills;


• Resistance to stress: You know how to manage emergencies and establish priorities. You always have a solution ready to deal with the unexpected;


• Linguistic skills: You communicate easily, both oral and written in English.