Dispatcher Kitchener-Waterloo Schools

Voyago is hiring a Full-Time Dispatcher in our Kitchener Schools office!

Your Role:

• Coordinate and assign school routes, ensuring timely and efficient service.
• Communicate with drivers, monitors, and supervisors to resolve on-the-road issues.
• Track vehicle locations and relay important updates to drivers.
• Handle incoming calls and inquiries related to school transportation.
• Maintain accurate records of daily operations, including absences and delays.
• Identify all runs and drivers active on routes are on time to ensure no students are left behind
• Manage and pull a variety of reports as per the Dispatch Supervisor’s directive
• Manage and assist with scheduling vehicle maintenance as required

Your Profile:

• You have dispatch experience within the transportation or service industry or related education
• You are able to utilize a radio to listen to, respond to and communicate effectively with all en route drivers
• You have excellent time and stress management skills
• You are a multi-tasker who can prioritize several urgent and important tasks
• You take initiative to solve problems and search out the data needed to do so
• You are able to accurately follow procedures to meet corporate and legal obligations
• You have strong proven customer service experience
• You have intermediate to advanced verbal and written language skills (equivalent to B2 to C1 levels)
• You are computer literate and have software experience in MS Office (MS Word and Excel)
• You have a clear understanding of the transportation industry

Your Location:

• 599 Wabanaki Drive Kitchener

The Perks:

• We offer free B license upgrade to our dispatchers
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, and a great company perks program
• We have a $1000 Employee Referral Bonus Plan for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted