Dispatcher - Niagara Region Transit

Voyago is hiring one Part-Time Dispatcher for our Transit Operations in the Greater Niagara Region to fill a current vacancy. As an onsite Dispatcher for our On Demand Service, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. Your efforts will directly contribute to their ability to access essential services, appointments, and daily activities safely and comfortably by delivering excellent customer service, care and respect. 

Your Role

You will be responsible for responding to calls quickly and efficiently, while maintaining a calm and professional demeanor during critical situations.

• You are responsible for the dispatch of drivers and providing accurate direction
• You are responsible for a high degree of customer service
• You thrive in a fast paced high stress environment
• You will provide on demand support to drivers and manage the on-demand RideCo software
• You will communicate with clients and drivers and work to fill all shifts
• This is a unionized position
• $20.40 per hour

Shift Details:

Friday & Saturday, 3:00pm-11:30pm

Your Profile

• You have proven dispatch experience
• You are an active listener with sound judgement
• You have high proficiency in typing and computer skills (including MS Office Suite)
• You have strong, proven customer service experience
• You can take responsibility for the Emergency Response Plan in the event of a serious collision
• You can utilize the radio to communicate clearly and effectively with all en-route drivers
• You can clearly identify all runs and drivers active on routes are on time
• You are able to pull a variety of reports as per the Dispatch Supervisor directive
• You can answer phones, fax, and email correspondence in a professional and courteous manner
• You can obtain a clean Criminal Record Search
• You have excellent time and Stress Management skills
• You are dependable and have exceptional organization and communications skills
• Your experience working with RideCo or any other cloud based on demand transit software would be an asset
• Your understanding of the transportation industry, especially in an on-demand capacity would be an asset
• You can multitask effectively and efficiently

Your Location

By joining the Voyago Dispatch team in the Niagara Region you’ll find:

• We offer a competitive hourly pay
• We offer on-the-job training and job shadowing
• We provide opportunities for growth
• We have a great company culture
• We offer a comprehensive benefit package if you work 35+ hours or more per week

The Perks

• We offer free license upgrade (if required)
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.