District Manager - HRM and Surrounding Areas

The District Manager (DM) is responsible for providing the overall leadership in ensuring an efficient and profitable District.  Through the effective management of all contracts (new and existing), it is essential that the DM also ensures proactive superior quality customer service and satisfaction to all clients. The incumbent may also be responsible for managing operations within unionized and/or non-unionized environments, so ensuring a high level of professionalism and tact at all times are key in ensuring CNS remains competitive in providing quality security services across all of Nova Scotia. 

DMs must also be remain actively engaged in all facets of their District operations and be able to effectively manage a myriad of competing demands (e.g. operations, client satisfaction, labour relations, scheduling, performance management, etc.)

Additionally, some DMs for other regions are responsible for the overall secure/efficient/profitable operation of their ID services whereas this includes a full range of identification services for such things as passport photos, background screening, criminal record checks, credit records verification, employment/reference checks, fingerprinting, police clearances, Oaths & Affidavits, driver abstracts, etc.

Please note this role will require travel within the district.

Major Responsibilities

MANAGEMENT

• Negotiating and preparing renewal contracts with clients in concert with the Contracts Development Manager (CDM), and in conjunction with the COO


• Work with the CDM on long term contract renewal and RFP’s


• Increasing revenues by actively promoting new/commercial services to clients


• Monitoring satisfaction of services to applicable clients through regular visits (at least annually) and the annual Service/Performance Evaluations


• Monitoring contract compliance by client and CNS staff


• Auditing on-the-job training at work sites to determine the amount of required training time


• In conjunction with the COO, ensuring the appropriate level of staffing with the required knowledge, abilities, skills (KAS) are available so that CNS can meet the service level targets of the client


• In accordance with the approving policies & procedures, authorizing footwear allowance, specialized clothing and leave for Commissionaires


• Ensuring the utmost in safety across all sites and facilitating a highly collaborative safety culture.


• Monitoring training, overtime and equipment costs to avoid cost overruns


• Administering progressive discipline, and collaborating with HR when this is being considered


• Reviewing and/or preparing and monitoring National Master Standing Offer (NMSO) call ups, including amendments


• Ensuring the efficient and effective delivery of security services in their respective districts, generate service delivery reports when necessary


• Participating on interview panels for internal job competitions as required


• Recommending commissionaires for Commissionaires Supervisor’s Course (CSC) I and II


• Write and present annual performance reviews on site supervisors

INSPECTIONS

• Conducting regular site visits to applicable sites in terms of contract negotiation and client satisfaction


• Ensuring each applicable site has an easily accessible Corps binder containing items such as the current Site Work Instructions (SWIs), Policies & Procedures Manual (PPM), Safety Manual and Supervisors' Handbook


• Ensuring contracts and sites procedures are compliant with all of CNS’s ISO requirements


• Being an outward proponent of health, safety and environment, ensuring occupational health and safety practices are being adhered to


• Conducting security assessments and investigations and preparing the summary reports with recommendations for consideration

RELATIONS

• If/when required, investigating and resolving complaints from employees, clients and the public pertaining to applicable contracts. If/when any such complaints involve harassment or respectful workplace allegations, HR must be consulted


• Ensuring compliance with CNS’s personnel policy(s) in accordance with Canada Labour Code, Nova Scotia Labour Standards, Collective Agreements, Occupational Health & Safety Act and Human Rights Act at applicable sites


• Ensuring site personnel receive acknowledgement for good performance


• Collaborating with the COO and the Human Resources (HR) Manager when addressing performance and/or disciplinary issues


• Providing advice, support and guidance to Site Managers and Site Supervisors


• Ensuring effective communication so that the COO is aware of operational matters

DOCUMENTATION

• Completing Site Visit Reports


• Ensuring follow-up at applicable sites regarding SWIs, Job Demand Analysis (JDA), Threat Risk Assessments (TRA) and Violence in the Workplace Assessments


• Preparing accurate SWIs and Job Demand Analysis’ (JDA) for new sites and for sites where there is no site supervisor


• Assisting in the preparation of contract proposals


• Ensuring the utmost in accurate/timely documentation regarding personnel issues (performance/disciplinary, Change-of-Status, etc.)


• Drafting disciplinary letters in collaboration with the HR Manager


• Preparing correspondence to clients


• Responding to CNS internal inquiries

STAFFING

In close coordination/partnership with the CNS recruiting and/or training teams,

• Forecasting District staffing requirements, and providing such requirements to the recruiting team


• Providing regular feedback (to training and/or recruiting) regarding any possible trend(s) being seen with employees, training gaps, etc.

Education and Knowledge

Education: (Minimum Required): Bachelor’s degree or combination of related professional training and experience

Certifications: (If applicable)

Skills and Abilities: (Minimum Required)

• Proven leadership/supervisory skills


• Self-starter/independent worker


• Superior negotiation and contract management skills


• Able to organize and prioritize multiple/competing priorities


• Have a strong sense of urgency


• Solid written and verbal communications skills


• Strong problem-solving skills

Professional/Technical Knowledge:

• Previous experience in managing unionized environment(s)


• Valid Nova Scotia Driver’s License


• Solid understanding in Microsoft products, including Outlook, Word, Excel and Power Point


• Background/knowledge in training and/or scheduling would be considered an asset