Dock Supervisor

Who we are...

Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake, with 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat while creating lifelong memories. We are located at the largest marina on Shuswap lake surrounded by mountain scenery, providing the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests!

We have many openings available if the below job description doesn't fit, make sure to check out some of our other job ads to find a better fit. We appreciate all applicants.

Job Title:

Dock Supervisor – Twin Anchors Houseboats

Job Description:

As a Dock Supervisor at Twin Anchors Houseboat Vacations (Shuswap Lakes Vacations INC.), the primary role is to oversee daily operations at the dock, ensure a safe, efficient, and timely handling of houseboat and watercraft arrivals, departures, and dockside activities. You will supervise dockhands, coordinate maintenance tasks, and deliver excellent guest service to create a smooth and welcoming experience for all guests.

Duties and Responsibilities: 

• Key Responsibilities


• Team Leadership:


• Supervise, train, and schedule dock staff (dockhands, cleaners, maintenance helpers).


• Provide guidance and coaching to ensure staff follow safety protocols and service standards.


• Dock Operations:


• Oversee the docking and undocking of vessels, including securing lines and assisting guests with boarding and disembarking.


• Monitor and maintain the cleanliness, organization, and safety of the dock area.


• Conduct regular inspections of dock equipment (fuel pumps, water lines, electrical hookups, etc.) and report any maintenance needs.


• Guest Service:


• Greet and assist guests during boarding and returning processes.


• Communicate clearly about safety instructions, vessel operations, and dock procedures.


• Resolve guest concerns quickly, professionally, and with a service-first mindset.


• Safety and Compliance:


• Enforce dock safety policies and procedures for both staff and guests.


• Respond promptly to emergencies such as spills, accidents, or weather-related issues.


• Ensure vessels are secured properly, especially during adverse weather.


• Administrative Duties:


• Maintain docking logs, incident reports, and maintenance checklists.


• Coordinate with management on vessel scheduling, maintenance, and special requests.


• Monitor inventory and request supplies needed for dock operations.


• Skills & Qualifications

Required Skills & Knowledge

• Previous supervisory experience, preferably in a marina, resort, or marine environment.


• Strong leadership and communication skills.


• Knowledge of marine safety, vessel handling, and basic maintenance practices.


• Ability to work under pressure in a fast-paced, outdoor environment.


• Customer service focused, with strong problem-solving abilities.


• Physically fit: able to lift heavy equipment, work on and around water, and endure varying weather conditions.


• Basic mechanical knowledge is an asset (e.g., understanding of fueling, water, electrical systems on boats).


• First Aid/CPR certification and boating license (or willingness to obtain).

Preferred Knowledge/Experience

• Dock/Marina Operations:
  2+ years experience working at a marina, houseboat rental company, or in related marine environments.


• Supervisory Experience:
  1–2 years leading small teams, ideally in a customer-facing, outdoor, or tourism setting.


• Boating and Navigation Knowledge:
  Experience operating boats, docking, anchoring, and understanding boating safety best practices.


• Guest Service Experience:
  Background in hospitality, tourism, or customer service industries is highly valued.


• Maintenance and Inspection:
  Familiarity with performing vessel inspections, reporting damage, and minor repair tasks.

Physical Requirements:

• Ability to lift, bend, and move heavy equipment and vessels.


• Ability to work outdoors in varying weather conditions, including high summer temperatures.


• Ability to stand, walk, and bend for extended periods during shifts.

** Must have excellent interpersonal skills and the ability to interact with customers and staff in a professional, friendly and respectful manner.**

Working Conditions:

• Employment Type: Full-time seasonal 


• Work Schedule: Varies, including weekends and holidays, as per the needs of the business.


• Compensation:$ 24/hr for full-time staff.

Perks and Benefits:

• Staff accommodation available for eligible candidates.


• Discounts on gym memberships, staff events, BBQ boat cruises, merchandise, and Old Town Bay Pub.
  

Location: Sicamous, British Columbia - Old Town Bay Marina, Dock. 200 Old Town Bay Road West

*Must currently be legally able to work in Canada*

Application Instructions:

Interested candidates should submit a resume and cover letter outlining their qualifications and experience. After reviewing the applications, we will contact candidates for interviews.