Donor Centre Representative

About the role

Canadian Blood Services is looking for a Regular part-time Donor Centre Representative to join our dynamic Collections team in our BC-Victoria donor and mobile centres. 

The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood and blood products in a safe manner to provide patients with lifesaving products every day. In this role, you will be providing excellent customer service by greeting donors, confirming and rebooking appointments, and responding to questions.

Formula for success

• Create an outstanding donor experience by leveraging your strong communication and client service skills to foster a welcoming environment and encourage continued donations.


• Work collaboratively in a diverse team setting, using your flexibility and interpersonal skills to ensure smooth and successful donor centre events.


• Keep operations running seamlessly by preparing workstations, setting up computers and printers, printing schedules, and updating the online booking system as needed.


• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.


• [At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use].

Desired education and skills

• Completion of high school.


• One year of experience in a hospitality or customer service-oriented environment or previous experience working with volunteers would be considered an asset.


• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.


• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

What we offer you

• Comprehensive group health, dental and vision benefits for you and your family.


• Premiums paid according to the collective agreement.


• Defined benefit pension plan.


• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers.


• Shifts include a mixture of mobile and Victoria perm site: Shifts includes a mixture of Mobile and Victoria Perm Site; 7.5 hrs (0945-1745/1045-1845/0815-1615); 7.75 (1030-1845); 8.5 hrs (0945-1845); 8.25 hrs (0815-1700). Rest days: Sunday/Monday or Monday/Tuesday or Tuesday/Wednesday or Wednesday/Thursday or Thursday/Friday or Friday/Saturday or Saturday/Sunday.


•  Travel will be required for mobile events in our communities, and transportation will be provided by Canadian Blood Services.


• Moderate physical demands - physical requirements for the role include the ability to assist with event set-up.