Donor Services Associate, Foundation - Full Time - Markham Site

Introduction

Overview

Land acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage.
• You are a patient and/or client centered individual who performs at an exemplary standard.
• You are a team player with excellent communication, critical thinking and prioritization skills.

The Opportunity:

The Markham Stouffville Hospital (MSH Foundation) is seeking a Donor Services Associate to be the face of the Foundation responsible for providing excellent donor support through primary reception coverage, accurate donation processing and administrative support. The Donor Services Associate is an important part of the MSH Foundation’s Support Services team increasing the efficiency and effectiveness of our office operations and gift recording processes while ensuring the Foundation is meeting CRA requirements and other business standards.

Work schedule:

Available to work Monday-Friday, 7.5-hour shifts. This position involves some moderate lifting, shipping and handling. Access to a car, and a valid G driver’s license is required.

Please note schedules may change due to operational needs.

Compensation:

Pay Range: $44,000 - $48,000 per year plus up to 10% at risk

Responsibilities

Donor Services

• Meet the Foundation’s high level of service standards through primary reception coverage to ensure prompt personal service and appropriate follow up given to key stakeholders.
• Respond to, or direct appropriately, general foundation, hospital and donor inquiries and ensure consistent and appropriate messaging and escalate as appropriate including notifying hospital patient relations of any hospital matters.
• Support the Raiser’s Edge database and data integrity by updating donor records, ensuring address and contact methods are accurate, and entering responses from donor preferences and statistical surveys.
• Coordinate daily mail collection and distribution including collecting, opening and distributing inbound mail, recording and arranging postage of outbound mail, accepting and arranging deliveries and couriers. 

Gift Administration

• Provide accurate and efficient donation processing and produce tax receipts/acknowledgement letters in accordance with the standards and policies of the CRA as well as the Foundation.
• Promptly and appropriately acknowledge all donations including generating and mailing thank you letters and tax receipts and responding to donor inquiries.
• Provide records management support by ensuring the Foundation accounting records are properly filed, stored and archived according to Foundation guidelines for easy to retrieval when needed.
• Back up during the foundation yearly audit for requests supporting revenue entries.

Foundation Wide Support

• Provide general administrative support to the Donor Engagement & Operations team including invoice coding, meeting coordination and Visa reconciliation.
• Coordinate office maintenance to ensure that the Foundation maintains a safe, clean and professional workplace including liaising with the Property Manager to coordinate office repairs, moves, installations, cleaning issues, etc. and work with the Management team on space planning and storage needs as required.
• Coordinate purchases, facilitate maintenance and track inventory of Foundation wide and Donor Engagement specific supplies and equipment to maintain a healthy stock and maintain expenses per budget.
• Ensure Oak Valley Health’s Health & Safety guidelines are adopted for the Foundation as required including providing regular updates to the Foundation team and liaising with the Hospital’s Health & Safety team.
• Support at signature events and perform other duties as assigned.

Requirements

• A college diploma or related certification in business administration with minimum one year of experience in related field.
• Excellent communication, interpersonal and customer service skills with the ability to handle sensitive and confidential information appropriately and with discretion.
• Friendly, self-starter, motivated to take on new initiatives and open to taking informed risks with sound judgment, tact and diplomacy.
• Good technical skills including experience with online resources, Microsoft Office, spreadsheet and database applications (knowledge of Raiser’s Edge a strong asset).
• Aptitude for technology with ability to learn and effectively use new systems proficiently.
• Ability to organize and manage a diverse range of assignments and adjust to changing priorities while maintaining high efficiency and thorough attention to detail.
• Resourceful and independent while comfortable working within the framework of an integrated development program and team-oriented environment.

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.

Oak Valley Health diversity statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of sexual minority groups, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity 2023. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI.