DS-U26-7 Passport Navigator FTP

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization, and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, a savings plan for all permanent positions.

THE OPPORTUNITY

Job Class

Union

Department

Developmental Services

Location

Community Support Services -1464 Midland Ave. Scarborough 

Status

Full-time, Permanent

Pay Rate

$61,752.00 per annum

Vacancy Number

DS-U26-7

Number of vacancies

 1

Available

Immediately

Hours/Shifts

40 Hours a week – Flexible Hours (Tuesday to Saturday or Monday to Friday) 

Schedules are subject to change to meet departmental needs.

Reporting to the Supervisor, Developmental Services – Community Programs, the Passport Navigator provides intake, service coordination, advocacy, and Passport funding administration for adults with developmental disabilities and/or dual diagnosis. This supports individuals and families to effectively manage Passport funding, including budget development, eligible purchases, coordination of supports, and timely submission of claims through the PassportONE system. The Passport Coordinator also supports outreach, maintains accurate records, and works collaboratively with internal teams and external partners to ensure funding compliance, quality outcomes, and continuity of service.  

WAYS YOU CAN CONTRIBUTE

• Funding Coordination:  
• Collaborate with families and individuals to support the administration of their own direct funding (Passport) up to $35,000 per year.  
• Support individuals to use their funding effectively, including developing a funding budget, contacting and scheduling support workers, making required purchases, and completing and submitting all required forms through the PassportONE system.  
• Intake/Needs Assessment:  
• Completing intake and needs assessments with individuals entering service or whose needs have changed.  
• Administrative Duties: 
• Ensure accurate and timely completion of all required forms and reports, in accordance with Springboard and/or funder requirements.  
• Maintain databases through My Community Hub.   
• Support the processing of invoices for individuals and families  
• Quality Assurance:  
• Ensuring all individual outcomes are met in accordance with Quality Assurance Measures requirements, as outlined by the program, participants and funder. 
• Service Coordination:  
• Conduct needs and risk assessments, including identifying strengths and areas of development 
• Providing advocacy, referrals and coordination of supports. 
• Representing Springboard at community-based committees, networks, and tables as assigned 
  

WHO YOU ARE

• Post-Secondary Diploma in the social service field.

• At least 2 (two) years of experience in coordination roles, including advocacy and coaching individuals with developmental disabilities and/or individuals with dual diagnosis;  
• Experience creating and implementing developmental goal plans, including Person Directed Planning. 
• Experience in budget administration including developing individual funding budgets, allocation of funds for services and support and completing purchasing and claims submissions.  
• Experience supporting, motivating, and advocating for adults with developmental disabilities and/or dual diagnosis, including outreach and development of community partnerships. 
• Strong knowledge of community resources including Community and Developmental Services sector. 
• Experience and knowledge of Passport and PassportONE system, including eligible expenses, submission processes, and administrative responsibilities.   
• Ability to accurately assess individual needs, develop plans, and identify achievable goals. 
• Ability to work with individuals, families, and supports while balancing multiple operational demands. 
• Proficient with computers and online case management systems (i.e. Nucleus Labs), Microsoft Applications (e.g. Word, Excel, PowerPoint), and visually based learning aids.  
• Demonstrated life-skills training, program development, and group facilitation skills (participant-to-staff ratio of up to 12:1) 
• Proven ability to work independently with minimum supervision, in classroom and/or community-based settings. 
• Strong crisis prevention and intervention,, communication, interpersonal, organizational, conflict resolution, and leadership skills. 
• Ability to work well under pressure to ensure minimal interruption in service delivery. 
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building. 
• Valid First Aid and CPR and CPI certifications; CPI certification required or willingness to obtain. 

Preferred Qualifications:

Ability to speak French

APPLICATION INSTRUCTIONS

Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory VSS, references and proof of education. Deadline for applications is April 9 2026 Only selected candidates will be contacted.

AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.

Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.