Duty Manager

Position: Duty Manager 
Employment Type: Full-Time, Seasonal 
Compensation: $20.50 per hour 

Niagara Adventure Excursions is seeking experienced and dependable Duty Managers to support daily operations in a fast-paced outdoor attraction environment. This role is well suited to individuals who demonstrate strong leadership, sound judgment, and the ability to remain composed under pressure. Duty Managers play a key role in ensuring operational efficiency, guest satisfaction, and staff support while upholding all safety and service standards. 

As a Duty Manager, you will serve as the on-site operational leader, overseeing daily park operations and supporting both Element and Guest Services teams. You will be responsible for maintaining alignment across departments, ensuring safety compliance, and supporting a positive and professional work environment from opening to closing operations. 

Key Responsibilities: 

• Lead by example while representing Niagara Adventure Excursions’ service and safety standards 

• Maintain active oversight of all operational areas throughout the site 

• Monitor and direct team activities to ensure safety, guest service excellence, and professional conduct 

• Manage guest flow to support an efficient and enjoyable experience 

• Ensure adherence to site-specific safety policies and risk management procedures 

• Promote clear communication and collaboration across the leadership team 

• Maintain working knowledge of all park roles, procedures, and operational processes 

• Identify and address operational challenges proactively 

• Coach, mentor, and support team members during daily operations 

• Address performance concerns, enforce corrective action when , and manage conflicts professionally 

• Report staff performance observations and feedback to the leadership team 

• Support employee engagement, morale, and overall team success 
  

Qualifications and Skills: 

• Minimum of three years of leadership or management experience, preferably in tourism, recreation, or hospitality 

• Education in Recreation, Hospitality, or Tourism is considered an asset 

• Strong leadership, decision-making, and problem-solving skills 

• Ability to assess situations quickly and respond calmly and effectively 

• Experience in coaching, team development, and conflict resolution 

• Professional demeanor with strong verbal and written communication skills 

• Proficiency with Microsoft Office and the ability to learn new systems 

• Knowledge of risk management practices for outdoor or high-risk activities is preferred 

• Experience in a fast-paced, guest-focused environment is preferred 

• Zipline or outdoor recreation experience is a strong asset 

On-the-job training and ongoing mentorship will be provided 

Work Relationships: 

• Reports to the Operations Manager and Administration

• Works closely with Department Supervisors, fellow Duty Managers, and senior leadership 
  

Work Schedule: 

This is a full-time, seasonal position with a flexible schedule based on operational needs. Shifts will include evenings, weekends, and holidays, particularly during peak season from May through mid to late September. 

This is a multi-interview process. Applicants will be required to meet with a minimum of two (2) hiring panels prior to receiving an offer.