Salary :
Activate JobCopilot
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dynamics Customer Engagement Technical Consultant based in Canada.
Join a collaborative and forward-thinking consulting environment where you'll help organizations modernize and optimize customer engagement processes through Microsoft technologies. In this role, you'll work closely with business stakeholders, architects, developers, and project teams to design and implement impactful CRM and productivity solutions. You'll have the opportunity to lead client-facing engagements, translate business needs into scalable technical solutions, and contribute to digital transformation initiatives across a variety of industries. This position combines strategic consulting, solution architecture, implementation, and continuous improvement, making it ideal for professionals who enjoy both technology and client interaction. Working with modern cloud platforms and enterprise-grade applications, you'll help deliver measurable business value while expanding your expertise in the Microsoft ecosystem.
Accountabilities:
- Collaborate with clients and internal teams to design, configure, and deliver customer-focused Dynamics 365 Customer Engagement solutions.
- Facilitate discovery sessions, requirements workshops, business process assessments, and fit-gap analyses to identify optimal technology solutions.
- Implement and support Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and related customer engagement applications.
- Develop and enhance business solutions using Microsoft Power Platform technologies, including Model-Driven Apps, Canvas Apps, Power Automate, Dataverse, and Power BI.
- Design, configure, and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party applications.
- Create and maintain workflows, dashboards, forms, business rules, security models, and automation processes.
- Support data migration activities, deployment processes, testing cycles, and solution validation efforts.
- Provide post-implementation support, troubleshoot technical issues, and recommend continuous improvements aligned with best practices.
- Contribute to integration design, API connectivity, application lifecycle management, and Agile project delivery initiatives.
- Promote scalable, low-customization solutions that maximize long-term value and platform sustainability.
Requirements
- 5+ years of experience implementing, configuring, or supporting Microsoft Dynamics 365 Customer Engagement and/or Power Platform solutions.
- Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing/Customer Insights.
- Strong understanding of CRM processes, customer engagement strategies, and business process optimization.
- Proven ability to gather requirements, facilitate stakeholder workshops, and translate business needs into technical solutions.
- Experience with Power Platform technologies including Model-Driven Apps, Power Automate, Dataverse, and Power BI.
- Knowledge of Azure services and integration technologies such as Logic Apps, Azure Functions, REST APIs, and Power Platform connectors.
- Understanding of enterprise solution architecture, security frameworks, data models, and system integrations.
- Familiarity with customization technologies including C#, .NET, JavaScript/TypeScript, and Dynamics 365 web resources.
- Experience supporting application lifecycle management (ALM), deployments, and Agile methodologies.
- Strong communication, stakeholder management, analytical thinking, and problem-solving skills.
- Post-secondary education in Information Technology, Computer Science, Business, or a related field.
- Microsoft Dynamics 365 and/or Power Platform certifications are considered strong assets.
- Additional certifications in Scrum, Change Management, Business Analysis, or project delivery methodologies are advantageous.
- Exposure to AI-enabled solutions such as Microsoft Copilot and Customer Insights is considered a plus.
Benefits
- Competitive base salary ranging from CAD $80,455 to $105,598, plus additional variable incentive opportunities.
- Comprehensive health and benefits package available from day one.
- Retirement savings plan (RSP) support.
- Flexible work environment that supports work-life balance, wellness, and professional growth.
- Paid training, certification support, and ongoing professional development opportunities.
- Clear career progression pathways within a growing technology consulting environment.
- Opportunities to work on innovative projects utilizing the latest Microsoft technologies.
- Access to relocation and travel opportunities where applicable.
- Inclusive, collaborative, and people-focused workplace culture.
- Employee resource groups, learning initiatives, and diversity-focused programs designed to support personal and professional success.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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