eCommerce & Retailer Program Manager

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eCommerce & Retailer Program Manager

Richmond Hill, ON (on-site - 5 days a week)

Reporting directly to the Online Business Lead, the eCommerce & Retailer Program Manager will lead on the planning, implementation, and evolution of both our national ecommerce platform as well as our digital retailer program. You will focus on driving market growth and ensuring a seamless customer experience from online to instore and streamline adoption of Volvo Cars Canada content with adherence to brand guidelines.

The eCommerce & Retailer Program Manager will partner with our digital retail vendor and certified website vendors, as well as our network of 37 Volvo Cars Retailers to ensure the customer journey is accurate and effective, integrates with the Volvo Cars and Retailer digital tools with an intuitive premium customer experience that aligns with the understated luxury Volvo brand and achieves our business goals.

Our ideal candidate is a strong digital project manager with a collaborative spirit and an excitement for leading cross-functional partners and key stakeholders. If this resonates with you, we would love to hear from you!

What you'll do

1.    Lead all (4) certified vendor relationships to ensure our Retailers receive cost-effective and impactful services in both the national ecommerce platform and retailer website program.
2.    Manage national ecommerce platform to both maintain the current platform reliably, as well as drive enhancements and new features aligned to annual organizational priorities. 
3.    Drive successful project implementation with our vendors through regular annual and quarterly touchpoints, status meetings, and milestone reviews.
4.    Lead and execute UAT across tier 1 ecommerce and tier 3 channels to ensure that the customer experience is accurate across the Canadian retailer network with full functionality delivering.
5.    Partner with internal and external stakeholders to find and resolve bugs/errors with speed and consideration for the commercial business impact.
6.    Partner with internal stakeholders to ensure that the monthly and frequent sales event offers (new and Certified pre-owned), service, accessories, financial products, and brand content updates are up to date on all (37) retailer websites in English and French.
7.    Partner with retailers to improve website experience and resolve any challenges through testing opportunities, biannual digital assessments, and quarterly workshops.
8.    Collaborate with the Marketing team to ensure that the website and retailer advertising aligns to the business and marketing priorities and initiatives of Volvo Cars Canada for the month, quarter, and year.
9.    Drive industry innovation to enhance the digital customer journey for Canadians by introducing high-impact tools and features aligned to organizational priorities across retailer website and digital retail
10.    Partner with the US counterparts to drive synergy between the US and Canada retailer website program and future Tier 3 digital retail programs.

What you'll bring

•    Bachelor’s degree in Marketing, Computer Science, or related field
•    5-10 years or proven website and/or ecommerce experience, spanning English and French
•    Project management and proven multitasking skills with Project Management certifications ideal
•    Strong product and merchandising experience
•    Strong attention to detail
•    Excellent verbal and written communication skills
•    Strong cross-functional collaboration skills
•    French language proficiency is ideal
•    Power User experience in Google Tag Manager, Google Data Studio, Power BI, Adobe is ideal
•    Experience within the automotive industry is ideal

Salary Range
• $96,161 to $161,873 per year
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines