E-Commerce Manager, Operations

About Us

Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide. 

Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.

Our Core Values

• Passion for Product - Every piece is a jewel, every detail matters.


• Connect and Uplift - We rise by lifting others.


• The Store is Our Stage - Every detail tells our story.


• Hustle Together - One team, one dream - we get it done.


• Sustainably Conscious - Mindful today, responsible for tomorrow.

These values shape how we lead, collaborate, and support one another while delivering exceptional experiences for our clients.

Position Overview

The E-Commerce Manager, Operations is the primary partner to the Director of E-Commerce, responsible for supporting the performance, execution, and operational health of the online business in Toronto.

This role leads the day-to-day e-commerce function with a strong focus on site performance, reporting, digital operations, and cross-functional execution. You will ensure the website is consistently optimized, campaigns launch seamlessly, and the team is operating efficiently against business goals.

You bring a strong understanding of e-commerce operations and digital performance, using data, reporting, and customer insights to identify opportunities, improve workflows, and support business growth.

Key Responsibilities

Performance & Reporting

• Support day-to-day e-commerce reporting across operational KPIs.


• Analyze site and campaign performance to identify trends, issues, and opportunities.


• Prepare weekly, monthly, and ad hoc e-commerce reporting.


• Monitor website performance and customer behavior to support optimization opportunities.


• Partner with Marketing and internal teams to track campaign performance and execution.
  

E-Commerce Operations

• Oversee the day-to-day execution of the online business, ensuring accuracy, consistency, and timeliness across all site updates.


• Ensure product launches, merchandising updates, and campaigns are executed to a high standard.


• Maintain strong operational oversight across product flow, publishing, fulfillment coordination, and digital execution.


• Identify inefficiencies and implement improvements to increase speed, accuracy, and scalability.

Shopify & Site Ownership

• Maintain overall accountability for the health and performance of the Shopify storefront.


• Ensure all on-site content, product information, and merchandising reflect brand standards and business priorities.


• Support homepage updates, landing pages, campaign execution, navigation, and promotional setup.


• Coordinate with internal and external partners on site enhancements, integrations, tracking, and platform support.

Team Leadership (Toronto)

• Lead and develop the Toronto e-commerce team, setting clear expectations and accountability across productivity, quality, and execution.


• Provide ongoing coaching, feedback, and development opportunities to support team growth.


• Manage scheduling, workload planning, and team resourcing to support operational continuity.


• Foster a collaborative, solutions-oriented, and high-performance team environment.

Continuous Improvement & Growth

• Identify opportunities to improve the customer experience, operational workflows, and overall performance.


• Support the evolution of tools, processes, and ways of working as the business scales.


• Foster a culture of accountability, ownership, and continuous improvement within the team.

Qualifications

• 3-5 years of e-commerce experience, with at least 1-2 years in a leadership role.


• Strong understanding of e-commerce performance metrics, digital merchandising, and online customer behavior.


• Experience working with Shopify.


• Comfortable working with reporting, analytics, and performance data.


• Highly organized with strong operational, analytical, and problem-solving skills.


• Strong communication and cross-functional collaboration abilities.


• Experience leading teams in a fast-paced, high-volume environment.


• Passion for luxury retail and delivering elevated online experiences.

Benefits & Perks

• Comprehensive benefits package including: extended health, dental, and vision care.


• Access to a virtual healthcare platform and Employee & Family Assistance Program.


• Generous product discount and exclusive access to curated inventory.


• Opportunities for professional development and growth within the business.


• A collaborative, entrepreneurial environment where your impact is visible.


• The opportunity to work alongside a passionate team with a shared love for luxury and fashion.

Our Commitment to Inclusion

At Mine & Yours, diversity, equity, and inclusion are central to who we are. We know these values strengthen our business, our team, and our impact in the world. We welcome all qualified candidates to apply and are committed to providing an inclusive and accessible experience for everyone.