Ecommerce Specialist

At MATT & NAT, we count on our e-commerce team to oversee the look and feel of our company website and to generate sales via our online channel. We’re looking for a skilled E-Commerce Specialist who will play an instrumental role in supporting all facets across the E-Commerce landscape. The ideal candidate is a detail-oriented and collaborative individual, with a keen interest in ensuring the overall performance of the E-Commerce channel is maximized and the ultimate shopping experience is delivered to MATT & NAT customers in the online world.

* Prepare and built seasonal catalogues for the website (English and French)

* Prepare and built seasonal sales files for the website (English and French)

* Work directly in the E-Commerce platform system, writing product content is accurate, posted and completed.

* Support photo studio team and graphic designer in ecommerce images delivery

* Review and update existing products to include the most up to date product information and features

* Update inventory, request stock and approve requests of stock from the Ecom warehouses.

* Create promotional codes / gift cards

* Ensure all price promotions are up to date

* Manage and review product presentation on site to ensure accuracy

* Manage and update visual banners on our Shopify store

* Ensure the product images, descriptions and prices are accurate and constantly updated;

* Work with marketing team to plan promotions on our website, grow and drive traffic, sales of our brands and assist in running site-wide promotional events.

* Provide reporting and analytics on key online performance indicators

* Analyze sales data and remain well informed of competitive listings to provide feedback to marketing team to promote the low seller in social media

* Be in daily contact with the developer for all changes, updates, modifications on the website

* Manage relationships and performance of third parties such as affiliate company (regarding affiliates opportunities) Google, Online advertising agency, CRM, website platform provider, etc.

* Provide to our translators, the documents and texts needed.

*Assist Care department with issues or troubleshooting related to the website

*Assist in any Ecommerce related

*Analytical mindset

* Strong prioritization skills

* Team worker

* Strong sense of responsibility and autonomy

* Methodological and organized approach

* Must be fluent in French and English

*2 more years of work experience in a similar position

* Quick and resourceful, team-player, flexible, accurate and very detail-oriented

* Experience with email marketing platforms (ex: Mailchimp, Klaviyo, Bronto) and Google Analytics an asset

*Experience with Shopify in managing and updating banners

*Knowledge in Shopify Momentis and Salesforce, an asset

* Knowledge and experience in Excel