Elite Support Services Group Lead

JOB TITLE                    Elite Support Services Group Lead

REPORTS TO               Elite Support Services Manager

MAIN OBJECTIVE      Assist Elite Support Services Manager and Team Coordinator in all aspects of client development and supervision.

JOB OVERVIEW

Working alongside Elite Support Services Manager and Team Coordinator to develop scheduling activities, promote a positive work environment for clients and staff, motivate staff, supervise staff, transport clients to outings, and work with clients as needed.

DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Actively engaged in clients progress and participation in activities


• Ensure activities are planned around the client’s input and interests while keeping in mind that activities are designed to increase a person’s independent living skills


• Daily activity and progress records for individuals are completed and accurate

• Reassign individuals when staff are out


• Ensure completion of any incident reports are completed and forwarded to Group Coordinator/Manager


• Check messages and return calls to ensure no group calls are missed


• Communicate all complaints or issues to manager and take notes


• Assist staff in preparing, implementing, and updating programs for clients


• Ensure that all programs meet the Home Support Service Standards/ESSP standards


• Arrange lunch and break schedule


• Keep records on sick time and vacation in absence of Group Coordinator


• Maintain open communication with staff


• Be aware of the clients’ needs, which include but not limited to: catheter/ colostomy care, adjusting food portions, and personal care


• Handle difficult situations with unbiased tact and calmness


• Handle the sharing of information with cautiousness, ensuring confidentiality is never compromised

EDUCATION AND/OR EXPERIENCE:

• Human Services, Personal Support Worker, Health Care Aid and/or other related disciplines


• Ability to supervise other staff with tact and diplomacy, ensuring smooth running of groups and care of individuals

NECESSARY TRAINING:

• First Aid and CPR


• Lift and Transfer


• Universal precaution for the prevention of transmitting of infections or Communicable Diseases


• Autism Training


• Mandt or Nonviolence Crisis Intervention


• Personal Care Workshop

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.  The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its environment change.