Email Delivery & Systems Operations Specialist

Company : Aadmi

Job Type : Full Time

Canada

Number of Applicants

000+

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Job Description - Email Delivery & Systems Operations Specialist

Fully Remote • Engineering

Aadmi Consulting is recruiting on behalf of our client for this opportunity. Details about our client are below; the client’s identity will be shared with qualified candidates during the interview process.

About Our Client
Our client works with organizations to promote data protection best practices within their organization as well as establish compliance with standards such as PCI DSS and regulations such as the European General Data Protection Regulation (GDPR).

More than 225,000 users in 100+ countries look to our client for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, our client is a privately held company with regional offices across the United States and internationally. Aadmi Consulting, on behalf of our client, is currently seeking an Email Delivery & Systems Operations Specialist to add to their team.

Accountability Summary
Serve as the technical owner of phishing simulation delivery and a key contributor to internal endpoint and identity security operations. This role is responsible for diagnosing and resolving complex email deliverability issues across client environments while supporting the security, scalability, and efficiency of our client’s internal systems.

You will operate at the intersection of email infrastructure, security operations, and client-facing technical support, acting as the escalation point for delivery issues and a hands-on operator within the company’s endpoint and identity stack.

Core Responsibilities
1) Phishing Simulation Delivery & Email Security (Primary Focus)

Own end-to-end diagnosis of phishing simulation delivery issues across client environments
Analyze SMTP flows, message traces, headers, and logs to identify failure points
Diagnose SEG-related issues (e.g., Microsoft Defender, Mimecast, Proofpoint), including filtering, quarantine, and policy conflicts
Troubleshoot authentication issues (SPF, DKIM, DMARC), domain/IP reputation, and URL rewriting (Safe Links)
Distinguish platform-side vs. client-side issues with clear technical justification
Guide clients through allowlisting, policy updates, connector/relay configurations, and delivery optimization

2) Client-Facing Technical Leadership

Lead live troubleshooting sessions with client IT and security teams
Translate complex technical issues into clear, actionable remediation steps
Serve as L2/L3 escalation point beyond Customer Support
Act as the technical authority during high-impact delivery issues

3) Root Cause Analysis & Continuous Improvement

Produce structured RCA reports with clear findings and recommendations
Maintain internal knowledge base of delivery patterns and common failure modes
Identify systemic issues and drive improvements to infrastructure, tooling, and pre-send validation
Contribute to delivery playbooks and automation opportunities

4) Email Infrastructure & Deliverability Optimization

Monitor trends in delivery performance across campaigns and clients
Recommend improvements to sending domains, IP reputation, authentication alignment, and routing
Partner with Engineering and Product to enhance platform-level delivery reliability
Support development of scalable allowlisting and validation strategies

5) Endpoint & Identity Security Operations (Secondary Scope)

Administer Microsoft 365 / Entra ID, including MFA, Conditional Access, and user lifecycle
Manage endpoint security stack (EDR/XDR, RMM) across a distributed workforce
Monitor and respond to security alerts related to endpoints, identity, and account compromise
Enforce endpoint hardening, patching, and vulnerability remediation standards
Enforce least privilege access and Zero Trust security principles
Support incident response efforts involving phishing, endpoint threats, and account breaches

6) Device & Access Lifecycle Management

Oversee provisioning, configuration, and decommissioning of user devices
Ensure all endpoints meet security baselines prior to user access
Maintain asset inventory and lifecycle tracking
Build and maintain automation (e.g., scripting, policy enforcement) to reduce manual IT and security operations workload

7) SaaS & Security Tool Administration

Administer core systems including M365 and security tooling
Manage access controls and system integrations
Evaluate and implement tools with a security-first mindset
Improve operational efficiency through automation and standardization

8) Internal End User Support (Tier 2/3, Not Help Desk)

Provide escalated technical support to our client’s employees for complex issues
Support remote workforce across time zones
Train users on security best practices and tools
Partner with security team on phishing and awareness initiatives

9) Website & WordPress Administration

Maintain WordPress environments (core, themes, plugins), ensuring compatibility and stability
Manage staging environments; test and deploy updates to production
Maintain and validate backup processes; perform periodic restore testing
Manage user roles, permissions, and access controls to enforce least privilege
Apply security hardening, patch vulnerabilities, and enforce access controls
Monitor uptime, performance, and errors; coordinate resolution with hosting/providers
Optimize performance (caching, database cleanup, image optimization)

Required Knowledge & Skills
Experience

3-6+ years in IT, endpoint management, or security operations

Email & Deliverability Expertise

Deep understanding of SMTP lifecycle, message routing, and email headers
Strong working knowledge of SPF, DKIM, DMARC
Experience with Secure Email Gateways (Defender, Mimecast, Proofpoint, etc.)
Understanding of filtering logic, reputation systems, and URL rewriting

Technical Troubleshooting

Ability to analyze logs across multiple systems and isolate root causes
Strong analytical and systems-thinking mindset
Ability to correlate signals across sender infrastructure and client environments

Security & IT Operations

Experience with Microsoft 365 / Entra ID administration
Familiarity with endpoint security tools (EDR/XDR, RMM)
Understanding of identity security, MFA, and access control principles
Exposure to incident response and security monitoring workflows

Client Communication

Ability to explain technical issues to non-technical stakeholders
Comfortable leading calls with enterprise IT/security teams
Clear, structured written communication

Preferred Experience

Background in email deliverability, messaging infrastructure, or SOC/blue team operations
Experience in B2B SaaS L2/L3 support environments
Familiarity with distributed/remote workforce IT environments
Exposure to compliance frameworks (PCI DSS, SOC 2, ISO 27001)
Experience with tools such as SentinelOne, Kaseya, RocketCyber

Compensation

Salary is commensurate with experience.

Original job Email Delivery & Systems Operations Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Aadmi

Company Formation Company Supporting Clients With Innovative Solutions! Explore new markets and expand your business globally with Aadmi's

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Email Delivery & Systems Operations Specialist

Job Description - Email Delivery & Systems Operations Specialist

About the Company

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