Employee Service Centre (ESC) Representative

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• Completion of Grade 12
• Minimum 3 years related progressively responsible experience in end-to-end union payroll administration in a large corporate environment
• Completion of Payroll Compliance Practitioner Certificate (PCP) from the National Payroll Institute. (Applicants working towards this certificate may be considered)

Assets:

• Completion of a Benefits or Pension Administration Certificate (CEBS/PPAC) or Human Resources Administration Certificate
• Relevant experience using PeopleSoft and SAP SuccessFactors (or similar HRIS software)
• Experience interpreting and applying Collective Agreements for payroll purposes
• Experience reconciling data in a unionized environment
• Experience with payroll system upgrades

Skills required for success:

• Highly developed customer service skills and proactive problem-solving abilities, in addition to being able to manage multiple priorities with the ability to meet constant deadlines
• Ability to be an active and positive team player
• Effective oral and written communication skills
• Ability to interpret information, determine alternatives, and implement solutions
• Ability to make decisions within established policies and procedures
• Proficiency in Microsoft Office\: Word, & Excel and Google\: Docs, Sheets & Gmail
• Alignment to our Cultural Commitments and Leadership Competencies (https\://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Applicants may be tested

Work Environment:

• Note: This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite​
• This position is eligible for the EDO program (Earned Day Off)
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https\://bit.ly/COEbenefits

Up to 2 Permanent Full-Time positions

Hours of Work: 40 hours per week, Monday - Friday

Salary Range: $29.924 - $37.552 (Hourly); $62,481.310 - $78,408.580 (Annually)

Recruitment Consultant\: SL/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Come and be a part of the City of Edmonton's Employee Service Centre’s (ESC) dynamic team! As a Payroll Representative, you'll be responsible for efficient payroll functions that support over 14,000 City employees throughout 8 different departments.

Working with a team of professionals, you will provide efficient solutions and services to the entire organization in a manner that focuses on accuracy, timeliness and exceptional customer service in a fast-paced environment.

What will you do?

• Process bi-weekly payroll and audit end-to-end payroll for union and non-union employees
• Provide interpretation regarding collective agreements, administrative policies and legislative changes
• Provide information and payments in accordance with collective agreements, third party processes and applicable legislation as they relate to time-entry, allowance and premiums, WCB and ROE processing, leave plans and benefit entitlements
• Research, problem solve and respond to individual employee pay and benefit enquiries received in a continuous phone queue system, email or chat
• Human Resources Information System (HRIS) projects and testing, as required