Employment Verification Specialist

Would you like to be proud of where you work and the products you sell?  How about enjoying coming to work every day while being well compensated for your performance? 

If you answered “Yes” to the above, then consider joining Canada’s most innovative company in the mortgage industry!

At True North Mortgage we put the customer experience first!  We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage.  We took this to the next level by starting our own CMHC approved lender in 2016 called THINK Financial. Since launch, we have funded over $4 Billion in Mortgages through THINK alone and have no plans on slowing down!

Your Role:

We are growing fast! Our THINK Financial team is looking to add an Employment Verification Specialist to the team.  This role is responsible for verifying details submitted by our clients on their employment letters. This includes calling and emailing employers, documenting status updates in Excel, organizing tasks according to priority and identifying irregularities in LOE's, escalating when necessary.

There are many paths to success... Just as we customize solutions for our clients, we provide our Mortgage Fulfilment Specialists with the tools they need to promptly and effectively support our national team.

The ideal candidate is smart, detailed orientated, is client focused and keen to be a part of something great! This is a good role for someone who is junior, outgoing, hardworking, who has completed their post-secondary (flexible on this) and someone who is looking for their first office position. 

The Work:

• Fast paced environment, must be able to keep current with changes and updates in order or priority


• History of delivering an extraordinary experience for your clients (internal and external) with a focus on results
  


• Intermediate MS Office tools such as Word, Excel, Outlook and Slack


• Review the Google Spreadsheet and work in order of priority calling employers to confirm client employment status (as per the job letter)


• Work can be repetitive at times. You need to be good with people an unafraid to pick up the phone, dial and follow up as needed!


• You will be asking questions in a way that will require more than a “yes” or “no” response.  Identify irregularities in answers vs. what is documented in the client’s job letter.


• This position has a steep learning curve and will include in-depth training. It takes time to understand when to escalate or when to push forward the employment confirmation.


• The work will be independent…  You need to be a self-starter, good with asking questions and being proactive.  


• Strong decision-making skills to convey solutions for areas of concern
  

The True North Advantage:

• In-House financing – this is where we really shine! THINK Financial, (THINKFinancial.ca) our own lender, has the lowest rates in the country which will allow you to compete in the most competitive market.


• Private Lending - THINK Financial also offers private lending when your clients cannot qualify via the traditional route.

What we Offer:

• Competitive salary with medical and dental benefits paid for by the employer


• Diverse work environment


• Team events! We want you to be fully integrated into the True North team. We will hold regular team events so you can create new relationships and let loose and have a good time! Work hard, play hard!


• Modern lounge outfitted with table tennis (ping pong for those of us less serious about the sport) and a games room


• Rapidly growing organization


• Professional team with a shared perception of how things are done


• Learning and Development including online training and conferences


• Flexible work schedule

Time and time again we hear from our new recruits how happy they are with their decision to join True North Mortgage, so if you think you have the right combination of skills, experience and personality then please apply now!

This position is based in Calgary, AB.  We thank you for your interest in this role however only local candidates, and those interested in relocating, will be considered.