Endpoint Management Team Lead (SCCM/Intune/MDE)

Plus de 10 ans d'expérience en gestion de terminaux informatiques. Solide expérience pratique de Microsoft Endpoint Manager (Configuration Manager et Intune), SCCM notamment en matière de déploiement, de configuration et de gestion du cycle de vie. * Expérience des solutions 1E (par exemple, 1E Tachyon et Nomad) pour l'automatisation des terminaux, la distribution de contenu et la remédiation en temps réel. Maîtrise pratique de Microsoft Defender for Endpoint (MDE). Plus de 3 ans d'expérience à un poste de direction, encadrant des équipes techniques dans un environnement de prestation de services ou d'exploitation. Excellente capacité à gérer plusieurs priorités, projets et contacts clients dans un environnement dynamique. We are currently seeking an Endpoint Management Team Lead (SCCM/Intune/MDE) to join our team in Montreal, QC. We are seeking an experienced and dynamic Endpoint Management Team Lead to oversee our Configuration Manager, Intune, Application Packaging and 1E professional services team. This role is responsible for managing day-to-day operations, ensuring service excellence, and driving strategic initiatives in EPM. The ideal candidate will have strong technical expertise in Microsoft Endpoint Manager, experience with 1E solutions, and hands-on proficiency with Microsoft Defender for Endpoint (MDE). Proven leadership skills and a passion for delivering exceptional customer experience are essential. 10+ years experience with IT endpoint management. Strong hands-on experience with Microsoft Endpoint Manager (Configuration Manager & Intune), SCCM including deployment, configuration, and lifecycle management. Experience with 1E solutions (e.g., 1E Tachyon & Nomad) for endpoint automation, content distribution, and real-time remediation. Hands-on proficiency with Microsoft Defender for Endpoint (MDE). 3+ years plus experience in a leadership role leading technical teams in a service delivery or operations environment. Strong ability to manage multiple priorities, projects, and client stakeholders in a fast-paced environment. Lead and manage the Configuration Manager & Intune professional services team through operational team leaders. Lead and manage the Application Packaging team for the packaging of Windows and Apple products. Oversee and coordinate technical solution and engineering teams to ensure delivery meets contractual obligations. Own day-to-day operations of the EPM team, including managing processes, programs, and initiatives, and driving successful program execution. Establish and maintain effective communication with stakeholders and cross-functional teams to enhance the overall customer experience. Proactively identify potential risks or issues, drive timely resolutions, and implement continuous improvement plans to prevent customer impact. Ensure end-to-end delivery costs align with or outperform the approved deal model. Make recommendations on hiring, staffing, and retention to build a diverse, high-performing workforce. Provide accurate and timely reporting on complex metrics to all relevant stakeholders. Identify opportunities for service growth, innovation, and process optimization. Contribute to strategic initiatives supporting Digital Transformation and Cloud adoption. Ensure service quality and productivity through regular Monthly and Quarterly Business Reviews. Manage and maintain relationships with third-party vendors and partners.