Salary :
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Your Impact
This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our office and 2 days from the comfort of your home.
Important information
- Fluency in English is required, with strong written and verbal communication skills being essential.
- French language skills would be considered a strong asset.
- This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from the comfort of your home.
- The expected annual OTE for the role is between $70,000 CAD and $96,000 CAD plus applicable performance based bonuses.
- This position is for an existing vacancy.
What you will do:
Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations.
Monitor client milestones for software implementation, serving as the subject-matter expert from initial setup through advanced feature navigation.
Utilize data-driven insights to provide high-level reporting that showcases how Deliverect improves customer profitability and operational efficiency.
Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle.
Build and maintain strong, consultative relationships with key stakeholders.
Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences.
Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience.
Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high-priority projects and client satisfaction.
What you will bring:
3+ years of experience in Customer Success (B2B/B2C) or Account Management, preferably within a fast-paced SaaS environment.
Proven proficiency with industry tools such as Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom.
Strong technical aptitude with the ability to grasp new software applications quickly and translate technical concepts for business decision-makers.
Exceptional communication and interpersonal skills, with the ability to foster positive relationships via phone, email, and video.
Demonstrated experience in project management, including the ability to manage multiple tasks and solve complex problems under pressure.
A solutions-driven mindset with a commitment to customer success and a positive approach to organizational challenges.
Relevant degree or equivalent work experience, along with a background in SaaS sales
Fluency in French is highly beneficial for our North American market.
Prior experience with POS systems, hospitality, or food-tech landscapes is considered a strong asset.
At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.
Equal Opportunities at Deliverect:
We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at [email protected]. Join Deliverect, a workplace where culture meets career advancement.
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