Enterprise Inside Sales Client Advisor 4 (Montreal)

The Impact You Will Have:

As an Enterprise Client Advisor, you will have the opportunity to shape your career and professional brand in the technology field, working with Softchoice’s largest, most active and profitable customers. This role is a strategic sales role, carrying some of the largest quotas in the company, and will enable you to foster meaningful networks and grow relationships within our partner community, exposing you to a highly diverse range of technologies and solutions. You will work to both maintain and grow our existing relationship with your customers, while diversifying the business and growing wallet share.  As our Enterprise customers have a complex portfolio with heightened management and support needs, you will be challenged to elevate your business acumen to proactively bring value, knowledge of vendor and Softchoice programs, and to be a true consultant for their business. You will be tasked with assessing your customers needs by fully understanding their business and asking the right questions, mapping their technology landscape, negotiating on the customers behalf, maintaining world class relationships, proactive account management, outstanding customer service; in addition to achieving sales targets. Supported by a strong corporate culture, you will have opportunities to learn, grow, and diversify your customer portfolio.

Hybrid Work Environment:

This role is hybrid, with an expectation of being in the office 1-2 times per week.

Your Journey Begins with Sales Academy:

To set you up for success, we offer a comprehensive 4-week training program, “Sales Academy.” This award-winning program is designed to advance your career as an Account Manager. It includes a combination of eLearning, facilitated virtual learning sessions, workshops, 1:1 coaching, and engaging activities.

Our goal is to equip you with knowledge about our company, develop or sharpen your skills, introduce you to team members, and familiarize you with our technology partners.

What You Will Do:

• Proactively prospect for, manage and grow our client hardware business and software business


• Proactively manage customer annuity business, bringing value to the renewal cycle while maximizing profitability through identified cross-sell and upsell opportunities, and leveraging the SAM+ framework


• Assist customers in choosing from multiple software contracts and purchasing options


• Negotiate with vendors on the customers behalf, to optimize savings and maximize value


• Drive customer retention through exceptional service, responsiveness and engagement to ensure ongoing customer satisfaction


• Partner with and support Field Account Executives to provide coverage and value across all categories in our portfolio


• Promote use of Softchoice services, offerings, tools and technology (SAM, CLM, Softchoice.com etc…)


• Engage proactively with customers to understand their needs and provide tailored solutions


• Collaborate with various technology vendors, partners, and specialists to help customers navigate the technology landscape


• Provide comprehensive reporting to help your customers understand and manage their business


• Achieve sales targets and contribute to the overall sales goals of the team


• Manage day-to-day account activities for our customers


• Leverage strong attention to detail and time management to handle a high volume of customer requests efficiently and effectively


• Collaborate daily with multiple specialized support and operations teams to meet customer needs


• Prepare and deliver presentations to both the client and strategic vendors partners (onsite meetings as needed)


• Bring a high degree of problem solving

What You Bring to the Table:

• Analytical and strategic mindset with the ability to align technology solutions to customer business objectives and identify growth opportunities.


• Passion for learning about the ever-changing world of enterprise technology, with the ability to apply industry trends, market insights, and emerging technologies to customer conversations and growth strategies.


• Strong organizational skills with the ability to manage competing priorities, navigate complex customer environments, and coordinate cross-functional stakeholders toward common outcomes.


• Accountable, proactive, and professional in managing customer interactions, acting as a trusted advisor and fostering long-term strategic relationships.


• Proven ability to build trusted relationships, navigate diverse stakeholder groups, and influence customer decision-making through consultative engagement.


• Strong learning agility, with the ability to quickly adapt to changing business priorities, apply new knowledge, and leverage diverse experiences to solve complex challenges.


• Strong written and verbal communication skills


• The ability to work both individually and in a team environment


• Proven track record of driving sales growth through strategic account planning, consultative selling, negotiation, and opportunity management.


• Demonstrated business acumen, including an understanding of customer industries, market trends, competitive landscapes, and business drivers.


• Experience leading complex opportunities, developing creative solutions, and collaborating across internal, vendor, and customer stakeholders to achieve desired outcomes.


• 5+ years of experience in sales, account management, customer success, or related client-facing roles supporting mid-market or enterprise customers

Compensation:
 The base salary rate for this role is $72,000. Combined base plus incentives at target is $90,000