EOI- HCV Outreach Worker

Job Description

Title: HCV Outreach Worker

Reports to: Manager, Street Health

Position Type: Full-Time, Permanent (35 hours per week)

Salary:  $23.52 -$27.67 per hour or $42,806.40 - $50,359.40 Annual

Vacancy Status: Existing Vacancy

Location: Kingston

Position Summary

As part of a multi-disciplinary team, the Outreach Worker will provide outreach to marginalized community members living with/at risk of acquiring hepatitis C. This position will assist in the design and delivery of education and training sessions, provide information and support services and promote referrals to testing and treatment. The primary focus is to engage hard-to-reach populations to improve their access to services.

Key Responsibilities 

Outreach & Client Support

• Active outreach in the region/community in areas that are frequented by hard-to-reach populations living with/at risk of acquiring HCV in order to bridge to program and treatment teams, and provide harm reduction equipment and prevention information


• Accompany clients to medical appointments , provide support and transportation as requested


• Provide individual support, resources and referrals to clients

Health Education 

• Deliver group, individual supports and HCV treatment and prevention education, including educational materials and education sessions to at risk population


• Provide health promotion information on a variety of topics including; risk behaviours, the safe and appropriate use of harm reduction supplies and community resources


• Train and provide at risk population with naloxone kits, information and supports

Program Support

• Provide mentorship as well as facilitate the utilization of peer support workers within the program, ensuring they have the training, information and resources on HCV prevention/harm reduction to provide information and referral services


• Assist with week-end duties when required


• Maintain program records as required


• Routinely compile, enter and report confidential data at agency and funder’s request


• Ensure that all necessary reports are completed and submitted to the appropriate sources, meeting set deadlines


• Promote awareness of and participation in Street Health Centre and KCHC activities and programs


• Participate as a team member in all team functions; program planning, team meetings case conferences, committees and staff meetings


• Network with internal and community partners to ensure an optimal continuum of health & social services through all stages of HCV education, support, care and treatment

Organizational Responsibilities

• Comply with all relevant legislation and KCHC policies, including privacy laws


• Commits to acquiring an understanding of the importance of trauma responsiveness and the impact of Adverse Childhood Experiences (ACEs)  


• Commits to demonstrating an ongoing commitment to Equity, Diversity, Inclusion, Indigenization and Accessibility (EDIIA) by representing the diverse nature of our communities, promoting and practicing inclusion


• Supports consistent application and development of KCHC policies and procedures


• Supports KCHC’s student and volunteer placement programs


• Promotes awareness of and participation in KCHC activities


• Demonstrated commitment to continuous learning and quality improvement


• On occasion, perform other temporary duties as required

Basic Education and Experience Requirements

• College Diploma in a related field with relevant experience in health promotion, outreach and a focus on harm reduction with marginalized persons


• Minimum two years’ experience working in a community setting and with direct clients encounters with marginalized persons and/ harm reduction activities preferred


• Knowledge and experience of HCV, psychosocial support, harm reduction, and peer support models

Knowledge, Skills and Abilities

• Knowledge of concerns affecting marginalized communities and the community resources that provide services and support to marginalized persons


• Knowledge of strengths and challenges of street involved community and drug involved populations


• Knowledge and understanding of the local health and social service sector, government programs and current legislation that may affect clients


• Demonstrated ability to work under pressure, to anticipate potential problems/conflicts and take appropriate actions and to meet deadlines


• Excellent interpersonal, organizational, presentation, and communication skills


• Demonstrated ability to work independently and as a team member within an evolving role in a multi-disciplinary environment


• Strong advocacy and negotiation skills


• Strong commitment to health promotion, community development and adult education


• Excellent knowledge of MS computer applications and other office-related software


• Must be able to work in a variety of social and physical settings


• Demonstrated ability to attend work on a regular basis


• Strong organizational skills and above average attention to detail


• Ability to meet the physical demands of the position

Other Requirements

• Ability to work some evening and/or weekend shifts


• Proof of up-to-date immunizations


• Valid Driver’s License, Driver’s Abstract and proof of vehicle liability insurance preferred


• Current and satisfactory Criminal and Vulnerable Persons Check


• French, or other second language is an asset

As a registered professional, to abide by and be accountable to the ethics and standards set out by the relevant regulatory body of the profession. All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with  other staff and clients.

At Kingston Community Health Centres (KCHC), we understand that the work of Equity, Diversity, Inclusion, Indigeneity, and Accessibility (EDIIA) is ongoing. We are dedicated to being accountable, transparent, and responsive to the holistic needs of the communities we serve. We will continue to listen, learn, and take meaningful action to ensure that our policies, practices, and services create an environment where everyone, regardless of their identity or circumstances, can thrive.

We actively encourage individuals from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, persons with disabilities, and those who identify as members of the 2SLGBTQI+ communities, to apply to KCHC. Our commitment to EDIIA is a living practice, one that evolves as we grow and learn together. We pledge to contribute to building a system that is equitable, diverse, inclusive, accessible, and welcoming for all. 

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require accommodation to fully participate in the hiring process, please notify Human Resources.

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4  www.KCHC.ca