EOI- Program Assistant

Title: Program Assistant, Pathways to Education

Reports to: Manager, Youth Services

Position Type: Permanent, Full-Time (35 hr/week)

Salary:  $21.60 - $25.41/hour or $39,312.00 – $46,246.20

Vacancy Status: Existing Vacancy

Location: Kingston

Position Summary

Working closely with Manager, Youth Services, the Program Assistant supports the communications and administrative function of Pathways to Education program (Pathways). This position has a specific focus on the growth of the Trauma Responsive portfolio. The Program Assistant also monitors and supports social media engagement and presence for the Trauma Responsive portfolio; supports consistent branding standards, particularly related to flyers and other communications with an external focus; maintains and edits the organization’s website. The Program Assistant will also support the development of various communications materials relevant to Pathways while also supporting the marketing, scheduling and outreach of Trauma Responsive trainings.

Key Responsibilities

Internal Communications

• Work closely with the Pathways team to ensure that deliverables and results are collected, shared and distributed professionally


• Support other internal communications activities under direction of Manager

Social media and external communications

• Create, disseminate and monitor roll out of communication messaging and branding including uploading materials on websites, and ensuring appropriate and on-going social media content


• Liaise, interact and outreach to potential clients


• Review and update communication materials and forms to support branding consistency

Communication Responsibilities

• Support completion of reports, grants and promotional materials and documents.


• With guidance from supervisor or delegate, support successful logistical aspects of booking trainings

Administrative

• Provide administrative support for both Pathways and Trauma Responsive portfolio communications activities in order to ensure high quality material


• Act as administrative support for the Pathways Leadership Team


• Support processes related to communications improvements (e.g., website, social media, analytics tracking, print materials)


• Support client engagement initiatives such as satisfaction surveys and experience based co-design initiatives

Organizational Responsibilities

• Comply with all relevant legislation and KCHC policies, including privacy laws


• Commits to acquiring an understanding of the importance of trauma responsiveness and the impact of Adverse Childhood Experiences (ACEs)  


• Commits to demonstrating an ongoing commitment to Equity, Diversity, Inclusion, Indigenization and Accessibility (EDIIA) by representing the diverse nature of our communities, promoting and practicing inclusion


• Supports consistent application and development of KCHC policies and procedures


• Supports KCHC’s student and volunteer placement programs


• Promotes awareness of and participation in KCHC activities


• Demonstrated commitment to continuous learning and quality improvement


• On occasion, perform other temporary duties as required

Basic Education and Experience Requirements

• Minimum 1 year of post-secondary education.  


• Minimum 2 years of work experience demonstrating skills that can be directly applied to position


• Experience updating websites and using social media as a communications tool. Experience with communications design using editing tools such as Canva or Photoshop


• Experience or knowledge in entrepreneurship or social enterprises

Knowledge, Skills and Abilities

• Familiarity with KCHC and its programs, current communications activities, particularly KCHC’s work as leaders in Trauma Responsive work and Pathways Trauma Responsive Team Leads (TRTLs) prefered


• Self-starter with evidence of high levels of organization, attention to detail, and time management


• Ability to work cooperatively and communicate well in a team based environment

• Excellent written and digital communication skills. 

• Competence with MS Office programs, including Word, PowerPoint, and Outlook. Ability to use other communication tools/platforms an asset


• Demonstrated commitment to continuous learning and quality improvement


• Demonstrated ability to attend work regularly and meet the physical demands of the position


• Lived experience within equity deserving populations

Other Requirements

• Current and satisfactory Criminal and Vulnerable Persons Check

As a registered professional, to abide by and be accountable to the ethics and standards set out by the relevant regulatory body of the profession. All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with  other staff and clients.

At Kingston Community Health Centres (KCHC), we understand that the work of Equity, Diversity, Inclusion, Indigeneity, and Accessibility (EDIIA) is ongoing. We are dedicated to being accountable, transparent, and responsive to the holistic needs of the communities we serve. We will continue to listen, learn, and take meaningful action to ensure that our policies, practices, and services create an environment where everyone, regardless of their identity or circumstances, can thrive.

We actively encourage individuals from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, persons with disabilities, and those who identify as members of the 2SLGBTQI+ communities, to apply to KCHC. Our commitment to EDIIA is a living practice, one that evolves as we grow and learn together. We pledge to contribute to building a system that is equitable, diverse, inclusive, accessible, and welcoming for all. 

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require accommodation to fully participate in the hiring process, please notify Human Resources.

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4  www.KCHC.ca