ES-NU26-24 Assistant Supervisor, IES

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, a savings plan for all permanent positions.

THE OPPORTUNITY

Job Class

Non-Union

Department

Integrated Employment Services

Location

3195 Sheppard Ave E, Toronto ON (Scarborough)

Status

Full-time, Permanent

Pay Rate

$60,325 per annum

Vacancy Number

ES-NU26-24

Number of vacancies

 1

Available

Immediately

Hours/Shifts

Monday to Friday, 8-hour shift from 9:00 AM – 5:00 PM , based on operational needs. Schedules are subject to change to meet departmental needs.

Integrated Employment Services (IES) Program  The IES program provides tailored support for individuals facing barriers to employment, helping them achieve meaningful, long-term outcomes. By addressing the unique challenges of each client, we create pathways to sustainable employment that transform lives and strengthen communities. 

Reporting to the Manager, Employment Programs, the Assistant Supervisor oversees small projects, including employment programs, digital media programs and other programs as assigned. The Assistant Supervisor will oversee the operations of Springboard’s Recording Studio and Film Studio, social media and marketing, and maintain and manage a connection with employment partners and Funders. The Assistant Supervisor will assist with day-to-day operations of the Integrated Employment Services program in the absence of Supervisors.

Key Responsibilities

Oversight, Engagement

·       Liaise with and build awareness within the community about the programs and services provided

·       Handle confidential information and manage/safeguard records as per organizational policies and procedures.

·       Ensure policies and procedures for collecting, collating and reporting information are consistently followed, and assist the department management team in providing supervisory support and leadership in;

- Recruitment and retention

- Attendance and performance management; discipline

- Training and development

- Staffing, scheduling and documentation of employee status and payroll information

- Address issues around attendance, performance and behavior based on policies and procedures.

• Handle confidential information and manage/safeguard records as per organizational policies and procedures
• Problem solves and follow-up with staff team and/or clients on any incidents or serious occurrences
• Maintain effective open communication at all time across the department ensuring smooth flow of information.
• Assess, develop, evaluate of programming for continuous improvement
• Develop new and existing partnerships that are mutually beneficial all stakeholders and maintain professional relationships
• Participate in development and fundraising activities
• Effective facilitation of conflict resolution with staff team and timely response to issues mitigating potential grievance.
• Problem solving through effective use of agency resources, e.g., HR, IT, Finance.
• See that organizational goals are achieved in timely manner
• Assist with employee engagement and managing staff in a unionized environment
• Identify solutions for effective and optimal service to clients
• Consult with other Employment Services management staff and/or HR staff when dealing with HR matters.
• Provide supervisory coverage in the absence of the Supervisor

Administration

·       Participate in development and fundraising activities and grant and proposal applications

·       Assist in managing the fiscal budget; review to ensure expenditures, including related documents, are in accordance to the approved budget and financial policies and procedures.

·       Create a program outline, and evaluate, develop/enhance and implement programs ensuring performance targets are met and, submit report findings to funders

·       Organize and implement work procedures and standards, including documentation and reporting requirements. Ensure policies and procedures for collecting, collating and reporting information are consistently followed

·       Consult with other ES management staff and/or Finance staff to resolve financial discrepancies

·       Keep the office organized, maintained, well stocked; equipment fully functioning and the office is clean and orderly.

·       Identify and address issues with field experts or resources e.g. IT or issues with physical facilities

·       Organize and implement work procedures and standards, including documentation and reporting requirements

·       Receive and distribute internal and external correspondence in accordance with departmental and organizational policies and procedures and legal standards

·       Maintain orderliness within the office ensuring cleanliness and observation of COVID guidelines

·       Ensure safety and security through safety inspections, reporting and addressing safety hazards and incidents

·       Proficiency in MS Office Suite to prepare correspondence and presentations, do scheduling and run reports. 

Case Management and Client Services

·       Client evaluation to determine progress in assigned program areas and ensure readiness to progress within the program

·       Problem solves and follow-up with staff team and/or client on any incidents or serious occurrences.

·       ensure that best practices, policies and procedures are applied in the provision of services/delivery of programs

·       Problem solves on a daily basis with staff team and clients on program or service related matters

·       Ensure that best practices, policies and procedures are applied in the provision of services and delivery of programs

·       Knowledge of legislation relevant to the sector for issues outside the norm and/or absence of a departmental written guidelines.

·       Knowledge of intervention practices and strategies

·       Provide consultation to community groups around capacity building and co-operative local economic growth in the areas of employment, life skills and entrepreneurship.

·       Develop partnerships with community partners

·       Change management.

QUALIFICATIONS & SKILLS 

• Post-secondary education in the social service field
• Valid First Aid/CPR certification
• Safe Management training preferred
• Knowledge of CAMS and FFAI database and Google Sheets
• Minimum 3 years of experience in a supervisory role, including: recruitment and retention, training/orientation, coaching, performance and attendance management, staff scheduling, employee relations and, working in a unionized environment
• Minimum 3 years of recent related experience in programming including: program development/ design, implementation and evaluation in the field of employment, case management, marketing, community outreach and networking, grant and proposal applications, working with NEET youth
• Knowledge in: employment sector and social service sectors, Social Inclusion Act, anti-oppressive framework; counseling techniques and best practices; behavior and cognition; trends and resource opportunities; diversity and anti-oppression; mental health
• Skills/Abilities in: human resources management, finance/budget, statics, computer/MS Suite, report writing, facilitation, coaching, assessment, crisis intervention and management, time management, leadership, interpersonal, communication, listening, decision-making and problem solving, collaborative for team work, ability to orient, train, instruct, and delegate work
• Ability to work in a diverse client group and advocate on behalf of others

Ability to speak French is an asset.

Preferred Qualifications

• Experience in a unionized environment.
• Valid First Aid/CPR and Crisis Prevention and Intervention (CPI) certificates.
• Ability to speak French is an asset.

APPLICATION INSTRUCTIONS

Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory CPIC, references and proof of education. Deadline for applications is May 6, 2026. Only selected candidates will be contacted.

Resumes received after the above-stated deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Thank you for applying.

AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.

Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.