Events & Weddings Manager

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and Eldorado Yacht Club, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

When you've enjoyed dining on our lakeside boardwalk or stayed in one of our rooms, you'll understand what we mean when we say Eldorado Resort is life in a postcard.
 

Position Summary: 

The Events & Weddings Manager will focus on delivering outstanding guest service for event space and banquet operations, and be responsible for developing market segments. With a focus on social gatherings and weddings, you will be an ambassador that liaises between multiple departments and external vendors to meet the needs and exceed the expectations of your clients. This position will generally follow a Tuesday to Saturday work week. 
 

What will you be doing? 

Reporting to the Director of Conference Services, you are responsible for performing the following tasks to the highest standards:  

• Manage weddings and social catering inquiries and practice professional account qualification on a consistent basis (e.g. measure budget needs, date flexibility, space requirement, competitive information etc.).
• Proactively solicit new business and manage relationships with existing and previous business accounts to meet/exceed revenue goals and expand the Resort’s client base through various mediums. (This includes but is not limited to telephone solicitation, outside sales calls, tradeshows and travel functions, site inspections, written communication, the web, and social media).
• Conduct site tours, to sell and close sales and demonstrate knowledge and proficiency to clients during sites by anticipating and determining their needs and requirements for event set up, logistics and event success.
• Work closely with Sales, the client, and key Resort departments throughout the duration of a client’s event/conference, being available to assist them at the appropriate times from pre-arrival, during the event and post-event, ensuring a successful outcome of all programs.
• Review sales contracts as well as other important client event information - room blocks, cut-off dates, special concessions, guest room attrition clauses, deposit schedules and validates with client via turnover letter. Monitor and enforce program deadline dates and works with clients to release meeting space not needed to maximize hotel revenues.
• Maintain strong client relations, capture the client's vision and effectively convey the specifications to appropriate hotel departments. Rapidly respond to inquiries, concerns, and issues, ensuring an exceptional client experience while seeding future bookings.
• Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary, and updating reservations and other departments as applicable.
• Produce and distribute a Group Resume within a set timeline and communicate any changes and updated information to hotel departments.
• Assemble consistent and concise Banquet Event Orders that clearly represent a group’s every requirement, including client approved floor plans for all departments, then distributing the BEOs. 
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Check in with clients and coordinate with various departments in the servicing of groups and events to ensure smooth and flawless execution of contractual commitments. 
• Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business. 
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame.
• Maintain files, records, and reporting as it pertains to budgets, contacts, planning activities, timelines, contracts, purchase orders and post meeting notes, including maintaining the integrity of Catering Systems and Opera.
• Assist in menu planning and implementation.
• Other duties as assigned.

• Understanding and experience in luxury and/or lifestyle hospitality
• Professional knowledge of food and wine
• Knowledge of the Okanagan and BC Interior market, travel industry and current market trends
• General knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up
• Experience working with culinary teams and banquets preferred
• Exceptional customer service skills, team player, with the ability to establish collaborative working relationships
• Strong computer literacy including catering systems, Opera, Microsoft Office
• Excellent interpersonal and communication skills; both verbal and written
• Proven abilities in decision making and problem solving
• Proven experience in meeting target goals with a positive, supportive leadership style 
• Flexibility to work evenings and weekends when necessary

Perks

• Extended Health and Dental Benefits
• Employee discounts on accommodations and dining at our sister properties (Hotel Eldorado, Manteo Resort, Four Points Kelowna, Hampton Inn & Suites Kelowna Airport, and Home2Suites)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!