Executive Assistant / Guest Experience Manager

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10specialty restaurants– serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.

The Executive Assistant/ Guest Experience Manager entails delivering advanced secretarial and administrative support to the GM, executing tasks and requests as directed. The Executive Assistant works with minimal supervision while handling confidential matters with professionalism. This position is also responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. This position leads the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and achieve positive results and Guest Experience targets. The Guest Experience Manager ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand standards and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.

Your experience and skills include;

• PreviousAccor experience is an advantage.
• Excellent communication and customer service skills.
• Ability to maintain high service levels under pressure.
• With at least 3years experience in similar role
• Excellent organizational and time management skills
• Ability to manage multiple tasks simultaneously and prioritize daily workload
• With knowledge in Opera PMS

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit