Expeditor

About us:

Royal Vancouver Yacht Club, established in 1903, is a renowned private yacht club located in the heart of Vancouver, BC. With a rich history and a commitment to excellence, the Club offers world-class dining experiences, outstanding recreational facilities, and a vibrant social atmosphere. Our culinary team is dedicated to delivering exceptional service and creating memorable moments through exquisite food and delightful presentations.

As a Royal Vancouver Yacht Club Expeditor, you will provide exceptional service by delivering meals and beverages directly to guests' rooms, ensuring a memorable and personalized experience. Your knowledge of our menu, attention to detail, and warmth will help you exceed guests’ expectations.

Job Description

What’s in it for you:
• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Complimentary meals during your shift through our Colleague Dining Program
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

What you will be doing:
• Provide professional, friendly, and engaging service to all guests
• Serve food and beverages accurately and on time, ensuring quality and presentation meet standards
• Take guest orders over the phone in a professional and courteous manner
• Communicate effectively with guests, addressing special dietary preferences, concerns, and requests
• Maintain up-to-date knowledge of the menu and seasonal changes to offer suggestions
• Efficiently pick up orders from the kitchen, ensuring accuracy
• Follow all safety, sanitation, and service standards
• Accurately process orders and payments, ensuring correctness
• Assist with menu inquiries, offering informative suggestions
• Undertake additional duties to contribute to team and guest experience success

Qualifications

To be successful in this role we ask that you have:
• Minimum of 1 year of Food & Beverage service experience
• Serving It Right certificate required
• Strong communication, organizational, and interpersonal skills
• Ability to remain calm and courteous while focusing on guest needs
• Ability to work well under pressure in a fast-paced environment
• Reliable, responsible, and able to work effectively as part of a team
• Flexibility to work evenings, weekends, and overnights as required
• Experience with Point-of-Sale Systems preferred (Micros, Property Manager, and Microsoft applications are an asset)
Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout the shift
• Frequent lifting and carrying of items up to 20 lbs.
• Frequent kneeling, pushing, pulling, and lifting
• Occasional ascending and descending ladders, stairs, and ramps

Hourly rate: Starting at $18.42 per hour plus tips

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada.

Schedule: able to work night, weekend, and holiday shifts, Full-time or Part-time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.