Experts en impôts

• Minimum 3+ years’ paid professional tax preparation experience, using professional tax preparation software
• Minimum of 125 tax returns prepared, per tax season for the last 3 years
• Experience preparing and supporting a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments, and foreign income
• Experience preparing & filing E2E customer personal returns, including employment, self-employment, rental, investments, T1135, foreign income and all credits/deductions
• Working knowledge of tax laws and tax concepts, superior critical thinking, and problem- solving skills
• Highly technical and comfortable with Windows and mobile platforms, as well as G-suite applications (Docs, Sheets, etc.)
• Excellent written and verbal communication skills
• Flexibility in availability/schedule
• Bilingual proficiency (English and French, read/write and speak) is considered an asset
• Experience preparing Quebec tax (TP1) returns considered an asset
• Experience providing support in a contact center environment is considered an asset

For internal use: tst CAN bl

• Provide tax guidance for personal tax returns in a remote, seasonal and customer facing position
• Collaborate with customers to prepare or review their tax return to ensure the return is compliant and accurate, by providing tax guidance and/or tax preparation services
• Research and troubleshoot tax questions; communicate directly with customers by answering specific tax questions (written & oral)
• Provide a Full Service experience to prepare, review and file customers returns with the CRA and/or assist customers as they prepare their own tax return with tax advice, tax preparation and guidance on required documents for the CRA
• Research tax regulations to provide accurate advice on how to maximize customer’s tax return
• Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your in-depth tax knowledge and expertise
• Proactively seek out and deliver the right answer for each customer by utilizing and government websites, professional resources, and team expertise and translating into everyday language for customers
• Apply defined practices, procedures and company policies to troubleshoot and resolve customer inquiries

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $25.50 – 34.50, BC $25.50 – 34.50, Nova Scotia $25.50 – 34.50. This position will be eligible for a cash bonus, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.