Facilities Coordinator

SUMMARY 

The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.  In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES 

Service Delivery  

• Manage work orders to completion in BGIS or client-based web application.


• Facilitate alignment of client required services with contracts, schedules, and Pos.


• Review of work orders to determine if invoiceable or non-invoiceable.


• Schedule access for internal and external service providers with the facility when required.


• Prepare weekly/monthly summaries of work order performance for internal and external service providers.


• Follow up with internal and external service providers to ensure all SLA’s are achieved.


• Review compliance documentation and upload to RealConnect.


• Create on demand work orders for service delivery.


• Ensure client required supporting documentation for quote and invoice submissions are provided.


• Review and submit all estimates to the required approver(s) following client quote process. 


• Generate required data for SLA Scorecard.


• Available to work evenings and weekends.


• Other duties as assigned.

Innovation

• Advise management team of issues, concerns, or noncompliance to standards.


• Review internal and external reports and provide operational recommendations.


• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity      

• Adheres to processes and company standards.


• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences   

• Establish and maintains working relationships with Clients and service providers.


• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication 


• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)


• Strong customer-oriented skills. (1-3 years experience)


• Strong administrative and organizational skills. (1-3 years experience)


• Analytical and problem-solving skills. (1-3 years experience)


• Ability to work independently. (1-3 years’ experience)


• Strong attention to detail and data accuracy. (1-3 years experience)


• Excel experience in managing large amounts of data. (1-3 years experience)


• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)


• Experience working in a Shared Service environment. (1 year experience)

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

 

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