Facilities Manager - Scalable FM

• Act as the primary point of contact for facility management services across one or multiple client sites, ensuring smooth coordination of maintenance and operational activities.


• Oversee service delivery across technical, administrative, and vendor teams, ensuring performance standards and contractual obligations are consistently met.


• Manage corrective and reactive maintenance work orders from initiation through completion, coordinating with contractors, landlords, and internal stakeholders.


• Monitor service level agreements (SLAs), identify risks or gaps in delivery, and implement corrective actions aligned with best practices.


• Develop and maintain strong client relationships through consistent communication, reporting, and alignment on facility objectives.


• Coordinate subcontractors and service providers to ensure efficient, cost-effective, and high-quality delivery of services.


• Review budgets, invoices, and estimates to ensure accuracy, cost control, and alignment with financial objectives.


• Participate in operational planning, quarterly business reviews, and continuous improvement initiatives to enhance service delivery.


• Support after-hours emergency response coordination and participate in escalation processes as required.


• Contribute to scalable FM processes by improving workflows, systems, and operational standards across assigned portfolios.

Requirements

• Minimum of 5 years of experience in facilities management, property management, or a related operational role within corporate, consulting, or service provider environments.


• Strong knowledge of building systems, including mechanical, electrical, and plumbing (MEP) infrastructure.


• Experience with CMMS platforms and facility management reporting tools.


• Solid financial acumen, including budgeting, forecasting, cost tracking, and invoice management.


• Excellent communication skills, both written and verbal, with strong interpersonal and stakeholder management abilities.


• Proven ability to manage multiple priorities independently in fast-paced and complex environments.


• Strong problem-solving skills with the ability to remain composed under pressure and during operational disruptions.


• Solid understanding of customer service principles and a strong client-focused mindset.


• Proficiency in Microsoft Office Suite and ability to quickly adapt to new systems and tools.


• Bachelor’s or Associate’s degree in a related field, or equivalent practical experience.

Benefits

• Competitive annual salary ranging from USD $90,000 to $110,000, depending on experience, skills, and location.


• Remote-first work arrangement with flexibility and autonomy in day-to-day operations.


• Opportunity to work across diverse, large-scale facilities and complex operational environments.


• Exposure to enterprise-level facility management systems, tools, and processes.


• Career development opportunities within a global real estate and services environment.


• Involvement in strategic initiatives focused on scalability, efficiency, and service excellence.


• Collaborative work culture emphasizing professional growth and operational excellence.


• Participation in emergency response and high-impact operational decision-making.