Facility Management Support Specialist

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

We are looking for a hands-on facilities professional who takes ownership of their sites, enjoys interacting with clients, and is eager to grow into a more senior or leadership role. This role is ideal for someone who wants to build a career in facilities management beyond technical execution.

Responsibilities:

• Attend client sites to perform preventative inspections, troubleshoot issues, and complete minor repairs within scope
• Conduct routine site walkthroughs to identify health, safety, operational, and workplace experience opportunities
• Respond to service requests and stabilize minor issues while on site
• Work with a centralized dispatch and operations team to prioritize and complete work orders efficiently
• Coordinate with vendors, landlords, and third-party service providers to ensure timely resolution of escalated issues
• Track and update work orders through a mobile CMMS platform, ensuring accurate and timely reporting
• Support inventory checks and light restocking of site consumables

Client & Regional Support (Growth Focus):

• Develop and maintain positive relationships with client stakeholders
• Participate in client meetings and communicate updates on facilities performance and site conditions
• Provide updates on property profiles, emergency preparedness plans, inspections, audits, and work order progress
• Assist in preparing reports, presentations, and materials for client and internal meetings
• Support regional coordination of multiple sites, helping ensure consistent service delivery

Projects & Continuous Improvement:

• Assist in preparing quotes and recommendations for minor projects or corrective actions
• Support site-level implementation of approved work and improvements
• Identify recurring issues and provide recommendations to improve operations and reduce risk
• Contribute to standardizing processes and improving service delivery across the portfolio

Quality, Compliance & Systems:

• Perform periodic facility inspections and audits to ensure quality and compliance
• Ensure all activities align with company procedures and applicable local, provincial, and federal regulations
• Utilize mobile field systems, work order platforms, and reporting tools to manage daily activities

WHO ARE WE LOOKING FOR?

• 2–5+ years of experience in facilities support, building operations, or similar role
• Strong hands-on capability with minor repairs and general maintenance tasks (non-certified scope)
• Ability to resolve issues independently while knowing when to escalate
• Experience working across multiple sites or building types is an asset
• Strong communication skills and confidence interacting with clients and stakeholders
• Interest in developing leadership, coordination, and client management skills
• Experience with CMMS/work order systems and mobile field tools preferred
• Ability to obtain security clearance (where required)
• Positive, accountable, and collaborative attitude

WHAT’S IN IT FOR YOU?

This role is designed to:

• Build future regional leads and account support roles
• Strengthen client-facing capability in the field
• Support consistent multi-site delivery and reporting
• Create a scalable bench for growth across the portfolio

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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