Family Service Coordinator

POSITION SUMMARY

As part of Guardian Angel’s Social Stability team, the Family Service Coordinator will work closely with the Senior Director of Programs and with community partners to establish programming and activities, promoting self-sufficiency and deepening social engagement among program members. The Family Services Coordinator will conduct intake meetings, facilitate case management, and make referrals to appropriate team members. This position also serves as the team leader for the Community Outreach Specialist, Food Pantry Aid and program interns, ensuring we remain mission-forward in our approach.

DUTIES AND RESPONSIBILITIES



Leadership and Program Development

Oversee the processes of the Community Engagement Specialist and Food Pantry Aide to ensure proper storage, stocking and organization standards are met daily in all areas where food items are stored and maintained.

Work collaboratively with Community Engagement Specialist to facilitate improvements to streamline pantry operations, implementing current and best practices in food pantry management.

Continuously assess the social stability program to improve quality and support the needs of the families we serve.

Provide support with food pantry pick-ups and deliveries, as needed.

Familiarize interns and program volunteers with the role of Social Stability within the organization by orienting GASA’s mission, policies, and procedures.

Teach and supervise students in the process of member assessments, creating individualized service plans, crisis care and making referrals, ensuring a cultural competency lens is applied to each interaction.

Work collaboratively with interns to create their learning plans and objectives and subsequently conduct regular supervision meetings to discuss case management responsibilities, address challenges and provide guidance.

Program Compliance & Educational Support Services

Maintain compliance and create processes and procedures to ensure timely and efficient standard operating procedures for social stability programs for all program partners within the social stability program and our food allocation partners to ensure GASA is compliant with record keeping, reporting procedures, documentation acquisition and submission processes.

Develop, manage, and implement plans for inclusive program engagement and educational initiatives that create opportunities for members to become knowledgeable about resources and services available.

Establish and maintain trust with new community partnerships to ensure meaningful and sustained long-term engagement.

Oversee administrative aspects of planned community engagement and self-service programs, including MOU acquisitions and annual renewals; tracking member participation; and compliance with food pantry guidelines.

Marketing and promoting all programs events to potential participants and referring organizations.

Ensure there is a monthly calendar with an array of support services based on the highest needs.



Member Assessments and Case Management

Conduct thorough assessments to determine members’ needs, strengths, and challenges while evaluating their eligibility for GASA programs.

Work collaboratively with members to create individualized service plans to address member’s specific needs and establish goals with measurable outcomes.

Identify community resources to help connect members with appropriate services to ensure comprehensive care for GASA members and their families.

Works to ensure collaborative services among the GASA Social Stability Team and the Early Childhood Education staff, to provide immediate assistance via the food pantry, clothing services, childcare and other resources to support members during crisis situations.

Regularly utilize software and databases to input and maintain client information. ensuring adherence to legal and ethical standards, such as maintaining confidentiality, following data protection laws, and complying with program regulations.

QUALIFICATIONS



Master’s or bachelor’s degree in human development & Family Studies, Liberal Arts & Sciences, or Social Work.

Knowledge and experience in organizational effectiveness and operations management.

Knowledge of business management and human resources principles and practices.

A successful record of accomplishment in setting priorities, shaping processes, guiding investment in people and systems, and developing an infrastructure that creates stronger and more efficient organizations.

Team player with a flexible, creative approach and a commitment to Guardian Angel’s mission.

Intermediate computer skills with a strong comprehension of Office 365, Salesforce, and QuickBooks.

Highly organized and able to prioritize and manage multiple and varied projects.

Superior verbal and written communication skills and ability to understand and critically analyze complex documents and contracts.

Proven ability to develop and maintain cooperative relationships with individuals from diverse backgrounds, including Board members, vendors, representatives of other nonprofits, staff, and clients.

Proven ability to apply policies and procedures in a fair and consistent manner.

Proven ability to exhibit emotional control, patience, and persistence in stressful circumstances.

Ability to maintain a high-level of confidentiality.

Ability to maintain professional boundaries with all staff and clients.

Valid driver’s license

Benefits

Paid Time Off

401K & 401K Matching Plan

Medical, Dental, and Vision Insurance

Employee Assistance Program

Life Insurance

Short-term and long-term disability insurance

Professional development Opportunities

Tuition Reimbursement

Guardian Angel is an at-will equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job descriptions are subject to change based on the employees’ abilities and organizational needs.

Interested candidates should send updated resume and references to [email protected] for consideration.