Family Support Coordinator

Family Support Counsellor

Contract Up to 18 months (35 hours per week)

Internal/External Posting

The Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland and Haliburton is seeking a compassionate and skilled professional to join our team as a Family Support Counsellor.

In this role, you will make a meaningful difference in the lives of individuals living with dementia and their care partners. Through supportive counselling, education, and connection to services, you will help people navigate complex journeys with confidence, dignity, and support.

About the Role

As a Family Support Counsellor, you will build trusted relationships with individuals and families, providing ongoing counselling, education, and guidance. You will support clients in understanding dementia, developing effective care strategies, and navigating health and community services.

You will also facilitate support groups and collaborate closely with community partners, including participating as a member of interdisciplinary teams in memory clinics across the region.

Key Responsibilities

• Provide supportive counselling to individuals living with dementia and their care partners


• Conduct standardized assessments and develop individualized service and care plans


• Facilitate psychoeducational support groups


• Provide education on dementia care practices to promote safety, reduce care partner stress, and prevent crisis situations


• Support care partners in responding to behavioural expressions of dementia


• Assist with future care planning, advocacy, and system navigation


• Coordinate client participation in Alzheimer Society programs and services


• Build and maintain strong relationships with community partners


• Collaborate with internal and external interdisciplinary teams


• Represent the Alzheimer Society on committees and community initiatives

Who You Are

You are an empathetic and relationship-focused professional who values a person-centred approach. You are confident managing a dynamic caseload and are comfortable balancing multiple priorities.

You’ll thrive in this role if you:

• Enjoy building meaningful, supportive relationships with clients and families


• Value both independent work and collaboration within interdisciplinary teams


• Enjoy working in the community, including travelling to homes, clinics, and other community settings

Qualifications

• Diploma or degree in Social Work, Social Services, Geriatric Care, or a related field (or equivalent experience)


• Preference given to regulated professionals in good standing with an Ontario regulatory body

Experience

• Supporting individuals living with dementia and their care partners


• Assessment, care planning, and service coordination


• Working in healthcare, human services, or inter-professional environments

Skills & Competencies

• Strong knowledge of dementia care and person-centred practices


• Excellent interpersonal and communication skills


• Strong organizational and time-management abilities


• Cultural sensitivity and awareness of diversity


• Knowledge of community, health, and social service systems in the region


• Proficiency in Microsoft Office and client databases

Additional Requirements

• Valid G Class driver’s license and access to a reliable, insured vehicle


• Vulnerable Sector Police Check (within the last 2 months)


• Membership in a relevant regulatory body is an asset

Working Conditions

This role involves working in a variety of settings including office, clinic, community, and client homes. Travel throughout Peterborough, Kawartha Lakes, Northumberland, and Haliburton is required. Occasional evening and weekend work may be required.

Our Compensation Package

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  • Grade 4 position with starting salary commensurate to experience: $22.00 - $27.00 per hour (35 hours per week)
  
  
  • Access to the Employee Assistance Program (*excludes LTD)
  
  
  • 15 days annually (prorated for contract roles), accrued monthly, in addition to office closure between December 25 and January 1.
  
  
  • 5 paid and 5 additional unpaid emergency leave days per year
  
  
  • In the summer months, flex time may be used to take Friday afternoons off making the most of the great weather and everything our four counties have to offer.
  
  
  • Professional development opportunities provided throughout the year to all positions
  
  
  • Option to work from home 1 day per week
  
  
  • Healthy work-life balance
  
  
  
  

Why You Should Join Our Team

 The Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland, and Haliburton is a heart driven, family-oriented workplace that encourages its employees to maintain a healthy work-life balance. We believe that you can do your best work when you are rested and able to balance both your work and personal obligations.

We strive to maintain a workplace where you can bring your full self to work with an organizational culture that is frequently described as vibrant and fun. You are highly encouraged to bring your sense of humour to work with you.

About the Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland, and Haliburton

The Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland, and Haliburton (ASPKLNH) is a community-based, non-profit organization dedicated to improving quality of life for people living with dementia and those who care for them. We deliver evidence-informed programs, education, and support across a large and diverse region, ensuring individuals and families are not left to navigate dementia alone. Grounded in compassion and collaboration, we work alongside health and community partners to build capacity, drive meaningful change, and strengthen dementia-inclusive communities. Our team is mission-driven, people-centred, and committed to excellence in service, advocacy, and continuous learning.

How to Apply

For a full position description please contact: 

Carolyn Hemminger, Operations Manager/HR Lead at [email protected]

Interested applicants please apply https://alzheimerjourney.bamboohr.com/careers/39

Commitment to Equitable Recruitment

 The Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton recognizes the value and dignity of each individual and ensures everyone has genuine, open, and unhindered access to employment opportunities, free from any barriers, systemic or otherwise.

We are dedicated to building a diverse and inclusive work environment, where the rights of all individuals and groups are protected and all members feel safe, respected, empowered, and valued for their contributions. Our values include justice and connection and are the guideposts we use for decision-making of all kinds. We believe that this will guide the organization toward a place of inclusion for all - where equity and access to essential supports and services becomes the reality. We are committed to inclusive, barrier-free recruitment and selection processes in accordance with the Human Rights Code and AODA. The Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton welcomes those who have demonstrated a commitment to upholding the values of equity and social justice and we encourage applications from First Nations, Inuit and Métis, Indigenous Peoples of North America, Black and persons of colour, persons with disabilities, people living with dementia, care partners and those who identify as LGBTQ2S+.

Note: The Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland, and Haliburton does not use Artificial Intelligence to screen, assess, or select candidate applications.

Disclaimer: This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent may be asked to perform other duties as required.