Family Support Worker

Family - Member Support Worker

Job Purpose

The Family Support Worker provides culturally grounded, prevention-focused services to children, youth, and families of Cold Lake First Nations. This role supports families in strengthening parenting capacity, addressing risk factors, accessing community resources, and promoting overall family well-being.

The Family Support Worker does not exercise statutory child protection authority but works collaboratively with internal teams and external service providers to enhance family stability and prevent crisis escalation.

Duties and Responsibilities

Family & Individual Support

• Provide one-on-one support to families experiencing challenges related to parenting, family conflict, housing instability, substance use, poverty, or trauma


• Conduct strengths-based family assessments and develop collaborative support plans


• Support parents in understanding child development and positive parenting strategies


• Assist families in accessing community resources, including housing, income supports, mental health services, and cultural programming


• Provide transportation and accompaniment to appointments when required

Prevention & Early Intervention

• Identify early risk factors and implement prevention-focused interventions


• Support families in developing safety and wellness plans


• Facilitate parenting workshops, family circles, and group programming


• Promote healthy family relationships and reunification efforts where appropriate

Collaboration & Case Coordination

• Participate in joint case management with internal teams and external partners


• Liaise with Alberta Children’s Services, schools, health providers, and justice supports as required


• Advocate for families to ensure culturally appropriate services are provided


• Maintain professional boundaries while working in a close-knit community

Cultural Integration

• Incorporate Indigenous cultural teachings, traditions, and protocols into service delivery


• Engage Elders and Knowledge Keepers when appropriate


• Support families in reconnecting with culture, language, and land-based activities

Documentation & Reporting

• Maintain accurate, confidential case notes and electronic files


• Complete required reporting for funding agreements and internal review


• Track service statistics and contribute to program evaluation


• Ensure compliance with policies, funding agreements, and relevant legislation

Community Engagement

• Participate in community outreach events and workshops


• Promote prevention services and raise awareness within the Edmonton and Cold Lake areas


• Identify service gaps and communicate emerging needs to leadership

Other Duties

• Perform other related duties as assigned by supervisor

Knowledge, Skills and Abilities Required

• Diploma or Degree in Human Services, Social Work, Child & Youth Care, or related field


• Minimum 2–3 years experience working with families in a community or prevention setting


• Strong understanding of trauma-informed and strengths-based practice


• Knowledge of the Child, Youth and Family Enhancement Act (CYFEA) (asset)


• Understanding of Indigenous cultural protocols, traditions, and community history


• Ability to work respectfully with diverse and vulnerable populations


• Strong written and verbal communication skills


• Sound judgment and ability to manage confidential information


• Proficiency in Microsoft Office and case documentation systems


• Valid Class 5 Driver’s License and reliable transportation


• Clear Criminal Record Check and Vulnerable Sector Check required

Working Conditions

• Monday to Thursday: 8:30 a.m. – 4:30 p.m.


• Friday: 8:30 a.m. – 2:00 p.m.


• Some evening and weekend work may be required


• Frequent travel within Edmonton and to Cold Lake community


• Office-based work combined with home visits and community outreach


• Exposure to emotionally charged situations requiring sensitivity and professionalism


• Ability to lift and carry program materials (up to 20 lbs)

Core Competencies

• Cultural humility and community-centered approach


• Professional boundaries and ethical practice


• Crisis response and de-escalation skills


• Advocacy and systems navigation


• Strong organizational and time management skills


• Team collaboration and communication