Fare Program Manager- Strategic Planning Analyst III

Are you a strategic leader who thrives on building relationships, solving complex problems, and driving regional collaboration? The Edmonton Transit Service (ETS) is looking for an analytical, collaborative, and team-oriented Transit Fare Program Manager to join our Transit Planning, Ridership & Revenue section. In this key leadership role, you will oversee a dedicated team and shape the systems that welcome riders every day. If you are passionate about transit innovation and regional connectivity, we want you on our team!

The Transit Fare Program Manager balances crucial strategic and operational responsibilities both within the City of Edmonton and across six regional partner municipalities. Leading a team of three direct reports, you will oversee contract, sales, and fare product management, directly supporting day-to-day operations that generate over $90M in transit fare revenue. Regionally, you will drive the operational integration of the Regional Smart Fare Solution (RSFS) across member agencies. This role is highly strategic, requiring you to coordinate fare policy and pricing activities across the region, model and forecast long-term ETS fare strategy, and present updates to ETS and regional leaders. You will champion collaborative solutions that keep regional transit fare programs moving forward efficiently and equitably.

What will you do?

• Lead and Develop a High-Performing Team: Provide leadership, coaching, and professional development for the Fare Programs team, creating a positive, results-oriented, and inclusive work environment
• Manage Regional Fare Programs: Direct the ongoing governance and operational integration of the Regional Smart Fare Solution (RSFS) across partner municipalities, facilitating win-win negotiations for system changes
• Direct Fare Revenue and Pricing: Model pricing scenarios, conduct consumer behavior analysis, prepare ridership and revenue projections, and lead the development of the User Fee Schedule
• Build Key Relationships: Foster strong partnerships with community partners, educational institutions, major employers, regional transit agencies, and internal departments to support transit programs
• Oversee Financial and System Operations: Partner closely with Financial Services to ensure accurate revenue realization and settlements while monitoring complex database and hardware configurations
• Navigate Politically Sensitive Matters: Manage complex inquiries and escalations, and provide clear, strategic updates to regional Councils and leadership

• A Bachelor's degree or Diploma in Technology, Management, Business Administration, or a related field
• A minimum of five (5) years of progressively responsible and diverse leadership experience in the transit industry
• Proven experience supervising a team, preferably within a unionized environment
• Experience working with electronic, account-based transit fare systems (such as the Arc system) and complex fare modelling

Assets:

• A Chartered Professional Accountant (CPA) certification

Skills Required for Success:

• Collaborative Relationship Building: Proven ability to establish positive partnerships with community partners, vendors, regional agencies, and senior leaders
• Strong Strategic & Analytical Skills: Ability to analyze complex pricing scenarios, synthesize financial data, and exercise independent judgment to make sound business recommendations
• Negotiation & Conflict Resolution: Excellent skills in facilitating consensus and negotiating win-win solutions across multiple organizations with diverse priorities
• Communication & Presentation: Exceptional verbal, written, and active listening skills, with the ability to convey complex policy and system information clearly to diverse audiences
• Alignment to our Cultural Commitments and Leadership Competencies (https\://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Candidates may be tested

Work Environment:

• This position operates primarily in an office-based, indoor environment with a standard 40-hour work week. You will engage in frequent sitting, focused listening, and screen time, alongside occasional walking and standing. The role involves managing competing priorities, meeting tight deadlines, and resolving time-sensitive operational system issues.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https\://bit.ly/COEbenefits

Hours of Work\: 40 hours per week

Salary Range\: $51.181 - $65.310 (Hourly)\: $106,865.930 - $136,367.280 (Annually)

Recruitment Consultant\: AG/SO

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Métis Nation.

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