Field Nurse Case Manager, South-Central Ontario & Niagara Peninsula

The Field Nurse Case Manager (FNCM) will be the primary program contact for prescribers, often within their offices, to support patient enrolment into the program.

The FNCM is primarily accountable for building strong relationships with all key stakeholders (patients, HCPs, etc.)

The FNCM may be required to conduct in-office patient chart reviews to obtain data required for reimbursement navigation support.

The FNCM will gather all pertinent and appropriate information and complete necessary documents in a concise, organized and professional manner.

A thorough understanding of pre-treatment work-up is required prior to the start of any biologic or specialty medication (e.g., TB testing, imaging, bloodwork)

Depending on the product: Injection training may be required at home, virtually, or in-clinic depending on patient preference

Ability to assess patient’s readiness to receive a biologic medication (e.g., health checklist, vital signs)

Must be capable of effective communication strategies to deliver appropriate information about the disease state and the prescribed medication; assess knowledge levels to fill any gaps in the patient’s knowledge

The FNCM will ensure that they are following patients on behalf of the physician offices to support adherence to treatment regimens

Ability to liaise and collaborate with internal partners beyond the program team, including pharmacy, manufacturer sales reps, medical colleagues, clinic teams, etc. to support all elements of the patient journey.

FNCM is responsible for escalation management in cases where assistance beyond program scope is required.

Drive a high level of customer satisfaction and facilitate program activities by uncovering and addressing the unmet needs of patients and HCPs

As a central participant in the patient circle of care, the FNCM has a role in providing pertinent and relevant updates to physicians and clinic staff

The FNCM will participate in continuing medical education events that are relevant to their professional development

Stress can be a factor of the position because of the variety of duties and prospects of peak periods in certain situations due to the reality of medical management.

Work is often performed in emotional situations

Physical risks are minimal; COVID-19 protocols require strict adherence

May require operation a vehicle to support clinic and home visits

Remote working capabilities, including an appropriate office space allowing privacy for confidential conversations

Nursing degree or equivalent

Registered and in good standing with the College of Nurses of Ontario

3+ years of RN experience in a hospital setting and/or 1+ year of Patient Support Programs (PSP) experience

Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel

Experience in bio-pharmaceuticals, sales and/or customer relationship building is considered a strong asset

Experience in immunology, rheumatology, dermatology, and gastroenterology is an asset

Experience with biologic medications, including pre-workup requirements is an asset

Thorough knowledge of adult learning principles and training to support injection training, patient disease and medication education, and appropriate adherence support

Comprehensive knowledge of assigned product lines; training will be provided

Substantial knowledge of personal computers and accepted business software (i.e. MS Office: Word, Excel)

Possesses a high level of motivation to go above and beyond stated requirements to ensure an exceptional experience

Understands the importance of and demonstrates a commitment to personal and professional growth

Understands and applies techniques to manage and prioritize multiple priorities

Understanding of the company's vision, organizational structure, culture, philosophy, operating principles, values & code of ethics; training will be provided