Field Operations Manager

Company Profile: 

• We are a multi million dollar company in Toronto that has been in business 30 years.  We are one of the top entrepreneurial trades company in the country.  We are growing at phenomenal rates and looking for the right individual to take us to the next level. 
• Our purpose is to "Paint Homeowners' Dreams'.  
• We value teamwork, grit, determination, gratitude, humbleness, positive minded, tenacity, and passion to change homeowners' lives.
• If you have ever managed at a credit union is a plus, please mention it in your cover letter.  

Field Operations Manager Job Responsibilities:

• In charge of job fulfillment from the time a job is sold, until its completed and paid if full. 
• Oversee all day-to-day company field operations.
• In charge of all scheduling of the day to day crews to maximize the entire production team. 
• Define and implement operations strategy, structure, and processes.
• Manage the monthly, quarterly, and annual budgeting process as it pertains to all field operations and gross profits.
• Monitor performance to proactively identify efficiency issues and propose solutions in order to maximize gross profits.
• Maintain a working knowledge of all phases of field operations.
• Coordinate support to field operations throughout the business.
• Interview, hire, fire, train, and mentor the painters, crew leaders, scheduling, and anyone else related to the field management team.
• Be in charge of all client relations including complaints, online reviews, and regular check ins. 
• Provide regular performance updates to the executive leadership team and CEO.
• This is NOT a 9 to 5 job.  You will be asked to work nights and weekends in order to git r done, particularly during our busy season from April to October. 
• This is a tough business that requires a high degree of thick skin and ability to cut the chase, in order to GSD.  

Field Operations Manager Qualifications/Skills:

• Proven track record as a team leader with an understanding of management practices
• Demonstrated project and budget management skills
• Strong business acumen with a broad understanding of fundamental business principles
• Analytical problem-solving skills with an impeccable attention to detail
• Ability to set overall strategy and drive process improvement
• Excellent oral and written communication skills
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
• Proficiency in Microsoft Office (Outlook, Excel) and CRM management

Education and Experience Requirements:

• Bachelor’s degree in business, accounting, finance, or a related field
• MBA, MAC or equivalent graduate degree preferred
• 5-10 years supervisory experience in operations or related field
• Multi-team management experience
• Previous P&L responsibility and knowledge a must  

Bonus and performance reviews will be based on: 

1. Maintaining our desired gross profits percentages
2. Hitting our production output numbers
3. Hitting out specified number of online client reviews, and minimizing bad reviews.
    

Salary and Compensation: 

• $70-80k base salary based on experience and performance + incentives to get $100k+ 
• Participate in a medical benefit plan once upon completion of a 90 day trial.