Field Representative II, Area Customer Service

Area Customer Service Coordinator

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory.

Field Support Representative

Responsibilities:

• Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs


• Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor


• Orders paper, toner and other office supplies


• Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures


• Assist in the training of new and existing employees


• Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled


• Other duties as assigned by manager

In the absence of onsite personnel, may perform any of, but is not limited to, the following duties: 

MAIL:

• Process all incoming and outgoing mail


• Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations


• Filing and labeling of documents and other material for storage and retrieval


• Shipping and receiving including the movement of boxes and or equipment


• Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite

COPY:

• Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.


• Perform scanning and indexing of client documents


• Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre

GENERAL:

• Performs front desk receptionist duties


• Assists in the coordinating of work assignments to meet specific deadlines and service deliverables


• Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor

Qualifications:

• High School Diploma or equivalent work experience


• Minimum of 1 year experience working in a mail room, copy centre or customer service

Skills:

• Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment


• Excellent interpersonal skills with the ability to quickly develop business relationships


• Demonstrated ability to multitask


• Strong self-motivation to drive results


• Excellent verbal and written communication skills


• Basic knowledge of Microsoft Office 365 applications


• Always present a professional image to customers and vendors


• Ability to lift to 50 lbs. as required

Other:

• Present a professional image at all times to customers and vendors