Field Service Engineer - Bilingual
Greater Montreal, QC
Lock Search Group is proud to be working with an industry leader in the medical diagnostic field to find a Bilingual Field Service Engineer. The mission of the Field Service Engineer (FSE) will be to ensure service of quality and continuous improvement in their designated territory. This role is based out of the Greater Montreal Area and successful candidates will need to bilingual in English & French.
The FSE will achieve the Service KPIs of preventive and corrective maintenance and will prioritize the new installations according with business objectives and needs while diligently managing the company’s resources. The FSE will use an innovative approach to the customer service experience in order to deliver upon contractual obligations to meet and exceed customer expectations.
Key Responsibilities:
- Plan, schedule and perform all service aspects related to new installation, preventative maintenances, corrective maintenances, other service tasks as required
- Manage, document and control Spare Part Stock
- Instrument and parts reconditioning
- Administer the customer territory in the assigned region (maintaining accurate and up to date asset information, customer details, service documentation, timesheets, service reports, case handling etc.)
- Proper and timely use of CRM
- Professional level of internal and external collaboration and communication
- Promote service coverage (grow service revenue)
- Support the Hotline on an as-needed basis
Qualifications:
- Diploma/Degree in Electrical/Biomedical Technical Engineering or related discipline
- Years of experience : 3+ years
- Valid driver’s license in good standing
- Languages required: French and English
- High initiative / self-starter
- Experience in Technical Service and Post Sale Services in the IVD industry
- Experience serving customers in the Clinical IVD market in Central Canada
- Knowledge in Service department Infrastructure, Processes and tools
- Strong skillset in technology (Microsoft products (Suite, Teams, Dynamics), LIS, etc.)
- Proven experience in work autonomy (independent non-directed work management)
Soft skills:
- Solution Oriented
- Analytic approach
- Effective in high pressure environments
- Skills for facing the change
- Collaboration and Influence without authority
- Ability to work in “project mode” in collaboration with teams with different objectives
- Master in organization and prioritization of daily work task
- Solid ability to present complex issues to multi-level audiences of stakeholders
- Clear and honest communication
- Excellent standard of personal presentation
Workplace:
- Primary Service Region: QC, NB, NS, PE, NL
- Secondary Service Region: All Canada if needed as back up
- Must be currently located in Greater Montreal Area
- Type of Employment: Permanent
- Must be able to travel to US and aboard for training purposes.
If you meet the qualifications and would like to learn more about this opportunity, please submit your resume directly to Katie McLay at [email protected] or click "Apply. Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.
Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.
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