Field Supervisor - Mobile

Major Job Functions 

• Lead, demonstrate and champion a healthy and safe work environment, ensuring all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed 

• Responsible for day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, performance feedback, and supporting growth and development opportunities 

• Spend the majority of time in the field with technicians to ensure the agreed upon scope of work is accurately followed, determine proper tooling and parts, resolve technical issues promptly, and ensure daily time and service reports are completed 

• Manage, assign and allocate technicians to jobs and conduct pre, mid and post job reviews 

Education and Experience 

• Minimum 4+ years of experience working with Caterpillar equipment and engines 

• Proven leadership experience, with demonstrated ability to lead, coach and supervise employees in a field environment 

• Strong communication skills with the ability to clearly convey job scope, direction and expectations to front line teams 

• Well developed decision making and problem-solving skills, with the ability to address technical and operational challenges effectively 

• Strong business acumen and understanding of operational priorities 

• Solid knowledge of the Caterpillar product line, systems and supported processes, including warranty and product health structure 

• Experience working within established processes, including collective agreements, performance management and disciplinary practices 

• Proficiency with applicable systems and tools, including SIS, SIMSi, SIMS, DSN and DPSS 

• Understanding of the principles of high-performance leadership and employee development