Fire Services Communications Coordinator

• Post-secondary education in Communications or related field
• 3 years relevant work experience
• Proficient in the use of Microsoft Office applications, Adobe, social media, and related software
• Knowledge of relevant trends, best practices and legislation
• Excellent communication, judgement, interpersonal, and customer service skills
• Excellent writing ability, with strong research, report writing, and presentation skills
• Proven organizational skills with strong attention to detail
• Ability to prioritize competing tasks and meet multiple deadlines
• Ability to be self-directed, work independently and collaboratively as a team
• Demonstrated safe work practices
• Ability to work a flexible schedule, including evenings and weekends, as required
• Valid driver’s license and acceptable driver’s abstract
• Acceptable police records check

Assets:

• Previous experience in Communications in a municipal setting
• Experience in municipal procurement

Duties:

• Coordinate and implement a robust and tailored internal communications plan within Fire Services, to inform personnel across all fire stations of key information with timeliness, consistency, and enhance knowledge sharing.
• Develop, plan, organize and deliver effective print and digital communications for the Fire Service.
• Coordinate external public communications in partnership with Corporate Communications.
• Develop content for communication materials and various platforms, including assisting with the creation of the Fire Services Annual Report.
• Support volunteer engagement initiatives and events within the community.
• Lead communication campaigns, including newsletters to Fire personnel, appreciation for Volunteer Firefighters and the business community.
• Review and maintain content on Fire Services webpage, and project dashboard.
• Prepare project updates, briefing notes, and reports for station personnel and Council.
• Support a Volunteer Firefighter engagement survey and action plan.
• Assist Fire Prevention in the creation of marketing materials.
• Lead engagement and support on the Fire Services Communication portal.
• Work alongside Corporate Communications to share community initatives, recruitment campaigns, fire prevention and education messaging, and live burn events.
• Back up administration support as required.
• Respond to enquiries by the public or external stakeholders.
• Provide project support, conduct research, draft reports, and assist with procurement as requested.
• Other duties as assigned.