Front Desk Host

Be the Spark! Join our passionate team at YMCA Cedar Glen where we have been providing our program for over 20 years!

Front Desk Host provides support to ensure a smooth and welcoming experience for all guests. The role involves coordinating daily operations at the front desk, assisting visitors, and supporting site activities. It requires maintaining effective communication with guests and team members and helping to ensure a safe and organized environment. The position also contributes to the overall efficiency of site operations. Front Desk Host performs a variety of tasks to support the day-to-day functioning of the facility.

In this role, you will:

• Maintain an Account Holder relationship with a set portfolio of groups, managing all communication from initial booking to post-visit follow-up, including virtual and in-person information sessions, to ensure all guests have an enjoyable experience at Cedar Glen


• Welcome guests upon arrival and check them in by confirming numbers and dietary information, completing paperwork, collecting room assignment sheets, and gathering additional details or special requests, while ensuring any last-minute needs are communicated to relevant departments and appropriate arrangements are made


• Check in regularly with guests during their stay and provide support throughout their visit, responding appropriately to any questions, needs, or issues as they arise


• Deliver a community meeting and meal speech to each group on arrival, introducing them to the site, explaining emergency procedures, and providing guidelines and relevant information pertaining to their stay


• Provide support to various departments, including Food Service, Maintenance, and Housekeeping, as it pertains to a group’s visit, which may include vacuuming or mopping, spot cleaning washrooms and meeting rooms, restocking paper products, supplies, and equipment, delivering snacks, and restocking beverage stations where necessary


• Ensure Health & Safety procedures, including Covid-19 guidelines, are adhered to, and share duties with the staff team to keep the site clean, organized, and safe


• Be responsible for group departure and check out by collecting room keys and payment, tidying spaces and bedrooms used, and returning equipment such as AV carts and flip chart stands


• Be responsible for end-of-day lock up, including turning off lights, adjusting heat, closing windows, and locking all doors


• Perform other duties as assigned

You bring:

• Completed or in the process of completing Ontario Secondary School Diploma (OSSD) or equivalent experience


• Current Standard First Aid and CPR-C certification required for the duration of the contract


• Experience working in a customer service environment


• Demonstrated ability to work with reduced supervision and collaborate as part of a team to prioritize and complete tasks


• Well-developed interpersonal and relationship-building skills with the ability to establish rapport and communicate effectively with members, staff, and volunteers


• Excellent written communication skills


• Available to work flexible hours including evenings and weekends


• Commitment to diversity, equity, inclusion and building a sense of belonging

What you need to succeed: 

• Commitment to the YMCA’s Mission, Vision and Values


• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services


• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.  

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest; however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.