Front Desk Representative

POSITION: Front Desk Representative
JOB TYPE: Temporary, Part-Time, Afternoons/Evenings
LOCATION: Grande Prairie, Alberta
SALARY/WAGE: $18.84-$22.07 per hour

JOB SUMMARY:
The Agency is assisting Grande Prairie Gymnastics Society (GPGS) in the recruitment of a temporary part-time Front Desk Representative.

The Front Desk Representative plays a key role in creating a welcoming first impression for members, athletes, and visitors. Reporting to the Front Desk Administrator, this position collaborates closely with staff to deliver exceptional customer service while supporting daily front desk and administrative operations. This role is responsible for managing inquiries, assisting with registrations and payments, and ensuring the lobby environment aligns with the mission and values of GPGS.

RESPONSIBILITIES:

• Greet members, athletes, and visitors in a friendly and professional manner
• Respond to internal and external inquiries by phone, email, and in person
• Answer and transfer telephone calls, retrieve and distribute voicemail messages
• Provide accurate information regarding programs, schedules, and services
• Enroll athletes in programs, classes, private lessons, and assessments
• Process payments and sell merchandise and products
• Maintain a welcoming, organized, and engaging front desk and lobby area
• Perform general administrative duties including managing correspondence, filing electronic and paper documents, making photocopies, and sending emails
• Support a positive, inclusive, and safe environment for staff, members, and participants

REQUIREMENTS:

• Previous customer service or front desk experience preferred
• Strong verbal and written communication skills
• Friendly, professional, and approachable demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable handling payments and general administrative tasks
• Proficiency with email and basic computer systems
• Ability to work collaboratively as part of a team
• Commitment to maintaining a safe, inclusive, and respectful environment

BENEFITS:

• Be part of a team that makes a real difference in the lives of kids, families, and the local community every day

JOB POSTING INFORMATION:

Submit your resume and cover letter to The Agency at [email protected]. Any questions can be directed to Courtney at (780)833-1112.

At The Agency, we prioritize your privacy and confidentiality. All applications will be kept strictly confidential until we obtain your permission to share your information with the employer or organization you are applying to. Your trust is important to us, and we are committed to maintaining your confidentiality throughout the recruitment process.

Additionally, we thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. We are committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified individuals. We celebrate equity, diversity, and inclusion and are committed to building a diverse team that will make a positive contribution to the communities where we live and work.