Front Office Manager on Duty

Does your passion for people go beyond the ordinary? Are you attentive to each and every detail? If so, we have a job with your name written all over it! We are looking for a dynamic, enthusiastic Front Office Manager on Duty to lead the charge at Hotel Arts and oversee our busy Front Office operation.

Some of the tasks of this exciting role include but are not limited too: 

• Monitoring guest service standards in all areas to meet the diverse and unanticipated needs of the varying guests at Hotel Arts
• Assuming front line responsibility for providing guest recovery solutions
• Setting an example for guest service expectations as embodied in their actions and behaviors at all times
• Reviewing all daily and weekly arrivals and in-house guests for accuracy of reservation details and rates, and ensuring all special requests are met
• Reviewing all VIP and frequent guest arrivals and anticipating their needs, preparing accordingly for their arrival
• Updating guest profiles with pertinent preferences, concerns and comments
• Ensuring billing and adjustments, and cashier cash-outs are accurately posted and reviewed, liaising with accounting to correct any discrepancies
• Leading relevant and informative pre shifts and shift change pass-ons for all departments on a consistent basis
• Ensuring daily duties of the Front Desk/Guest Service agents are completed accurately and attentively.
• Reacting to changing occupancy levels and adjusting schedules accordingly
• Assist the Rooms Operations Manager in managing the performance of all members of the Front Office Team through coaching, training, remediation and evaluations.

Our ideal candidate will have:

• 1-2+ Years’ Experience in Front Office Operations required
• Degree/Diploma in Hospitality Management is an asset.
• A flexible schedule is essential. Evenings, Weekend, Holiday and overnight work may be required.
• Knowledge in Opera or other Property Management Systems is an asset.
• Valid Alberta Driver's license is an asset.
• Microsoft Office product knowledge required.
• Previous supervisory/management experience is an asset.
• Positive, professional, motivating personality with great leadership skills

Please email your resume to the attention of the Human Resources Department. Please include in your cover letter your years of experience in a hospitality role and why you would be a great fit for our team.

To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

Applicants who do not already have legal permission to work in Canada will not be considered. 

Please be advised that only candidates selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer.