Front Store Manager

Front Store Manager - Full Time

MacQuarries Pharmasave - Truro
Location: Truro, NS
Position Type: Full-Time
Schedule: Days, evenings, weekends, and some holidays

Position Summary

Leadership Philosophy

Key Responsibilities

Leadership & People Management

• Lead the recruitment, training, scheduling, and development of front store staff.
• Foster a positive and inclusive work environment that encourages teamwork, accountability, and high performance while supporting our ABC’s (Attitude, Behaviour, Contribution).
• Provide coaching, performance feedback, and mentorship to support employee growth and engagement.
• Address employee concerns and resolve workplace issues in a respectful and professional manner.
• Ensure staffing levels and scheduling support operational needs and excellent customer service.

Customer Experience

• Ensure exceptional customer service is consistently delivered by all front store team members.
• Address customer concerns or complaints promptly and professionally.
• Maintain a clean, organized, and welcoming store environment that reflects MacQuarries Pharmasave standards.
• Promote a culture where customer care and community connection are priorities.

Operations Management

• Oversee daily front store operations to ensure efficiency and compliance with company standards.
• Ensure compliance with company policies, procedures, and health & safety requirements.
• Support loss prevention initiatives, inventory accuracy, and shrink reduction strategies.
• Work collaboratively with pharmacy leadership to ensure smooth coordination between departments.

Merchandising & Sales

• Maintain merchandising standards including signage, pricing accuracy, and product placement.
• Oversee inventory management including ordering, receiving, and stock control.
• Monitor sales trends and support promotional campaigns, seasonal programs, and flyer initiatives.
• Ensure shelves and displays are well stocked and visually appealing to support sales performance.

Administrative & Financial Responsibilities

• Oversee store opening and closing procedures including cash management and end-of-day reporting.
• Review and approve schedules, timecards, and operational documentation.
• Monitor store performance metrics and identify opportunities for operational improvement.
• Participate in leadership meetings and contribute to operational planning and continuous improvement.

Success in This Role

• A strong, engaged front store team that feels supported, valued, and motivated.
• Consistent delivery of excellent customer service and positive customer experiences.
• Well-organized store operations with strong merchandising and inventory management.
• Clear communication and collaboration between front store and pharmacy teams.
• A positive store culture where team members feel respected and proud to work.

Qualifications

• High school diploma or equivalent required; post-secondary education in retail management or a related field is an asset.
• 3–5 years of leadership experience in a retail environment, preferably within pharmacy, grocery, or high-volume retail.
• Strong leadership, communication, and organizational skills.
• Customer-focused mindset with a hands-on and solutions-oriented approach.
• Experience with POS systems, Microsoft Office, and inventory management software.
• Ability to work flexible hours including evenings and weekends.

Working Conditions

• Fast-paced retail environment.
• Requires standing for extended periods and lifting up to 40 lbs.
• Occasional need to respond to urgent store needs outside of scheduled hours.

Why Join Us?
- A supportive and friendly team environment
- Opportunities to learn and grow within our organization
- Make a real impact by helping customers feel better every day
- Be part of a respected local company committed to community and service


Our Mission and Vision
- Mission: To make people feel better.
- Vision: To be the Drug Store of choice in every community we serve.