Fulfillment Manager

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide — starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke. 

Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Fulfillment Manager is responsible for leading the shipping and warehouse departments, with the overall goal of creating a happy, engaged and motivated team. This role ensures products are picked and shipped to meet our quality specifications 100% of the time, while continuously driving efficiency and achieving departmental budget targets. 

This is a permanent full-time position working Monday through Friday from our Workshop in Canmore, Alberta. 

What you'll be doing

Fulfillment & Warehouse Operations

• Manage and monitor the overall performance of the shipping team
• Drive efficiency in shipping areas through tools, innovation, team engagement, and optimized workspaces
• Collaborate effectively with cross-functional teams to support business goals
• Ensure the health and safety of team members through Rocky policies and procedures
• Empower team members and hold them accountable for achieving shipping targets and process improvements
• Negotiate and procure shipping and packing supplies, and ensure competitive pricing for outbound freight services
• Oversee warehouse operations, including layout, process flow, and storage optimization
• Supervise all aspects of warehouse and shipping functions including picking, receiving, storage, dispatching, maintenance, sanitation, and administration 
• Other duties as assigned

• Lead and oversee Good Manufacturing Practices (GMP) and Natural Health Products (NHP) processes across shipping and warehouse operations 
• Ensure full compliance with all applicable laws, regulations and industry standards
• Establish and maintain comprehensive quality management systems, policies, procedures to uphold Rocky's commitment to quality
• Serve as the subject matter expert on regulatory requirements, fostering cross-functional collaboration to address evolving compliance needs

• Provide development and growth opportunities for shipping and warehouse team members
• Build, develop, and retain a high-performing supply chain team through coaching, training and growth opportunities to foster continuous improvement 
• Manage departmental budget, headcount, and resources to align with business priorities

• Develop and execute internal audit plans for 5S, Kaizen, process improvement activities, 4M, change management, inventory, and documentation, with responsibility for identifying and recording any discrepancies

Does this sound like you?

• Minimum 4+ years of experience in a Shipping Manager or Supervisor role
• Bachelor's degree in Business Management, Engineering, Logistics or a related field considered a strong asset
• Experience working in a Cosmetic GMP environment preferred
• Strong organizational skills with exceptional attention to detail
• Demonstrated problem solving and conflict management capabilities
• Proven leadership skills with the ability to inspire, engage, and motivate teams
• Knowledge of LEAN, Six Sigma, 5S, and ISO Quality Standards an asset

What's in it for you?

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Fulfillment Manager position until a suitable candidate is found. 
• Eligibility: Candidates must be legally authorized to work in Canada.