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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Fulfilment Officer in Canada.
This role plays a key part in supporting the end-to-end processing of residential mortgage transactions within a high-volume financial services environment. You will be responsible for reviewing, validating, and preparing mortgage documentation to ensure accuracy, compliance, and timely progression through each stage of the lending process. Acting as a critical link between internal teams and external legal stakeholders, you will help ensure smooth mortgage closings and an exceptional client experience. The position requires strong attention to detail, sound judgment, and the ability to manage multiple priorities under tight deadlines. You will collaborate closely with cross-functional teams to resolve issues, improve workflows, and maintain service excellence. This is a highly structured yet dynamic role where precision and efficiency directly impact customer outcomes.
Accountabilities
In this role, you will be responsible for managing mortgage fulfilment activities from document review through to transaction completion, ensuring accuracy, compliance, and timely execution. You will support operational workflows, collaborate with internal stakeholders, and contribute to continuous improvement efforts in a fast-paced financial environment.
- Review, validate, and process residential mortgage documentation to ensure completeness, accuracy, and compliance with internal and regulatory requirements.
- Prepare and manage mortgage transactions from application through to legal instruction and completion.
- Coordinate with internal teams and external legal professionals to support smooth mortgage processing and disbursement.
- Identify discrepancies, troubleshoot issues, and apply sound judgment to resolve processing challenges.
- Maintain adherence to banking policies, legal standards, and operational procedures throughout the mortgage lifecycle.
- Support process improvements by identifying inefficiencies and contributing to implementation of enhanced workflows.
- Manage escalations and ensure customer experience is considered in resolution decisions.
- Collaborate effectively with cross-functional teams to meet deadlines and handle high-volume workloads.
Requirements
This position requires strong administrative capability, attention to detail, and familiarity with mortgage or banking operations. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced, regulated environment where accuracy and accountability are essential.
- Previous experience in banking, mortgage processing, lending operations, or a related financial services environment.
- Strong ability to read, interpret, and verify legal and mortgage documentation accurately.
- Proficiency in MS Office tools, including Word, Excel, and Outlook.
- Strong organizational and time management skills with the ability to manage high volumes of work.
- Excellent attention to detail and commitment to accuracy in all documentation and processes.
- Strong interpersonal and communication skills to collaborate effectively with internal and external stakeholders.
- Customer service orientation with the ability to support inquiries and resolve issues professionally.
- Ability to work in a fast-paced environment and adapt to shifting priorities, including peak workload periods.
Benefits
- Competitive salary aligned with experience and market benchmarks in Canada
- Performance-based incentives and variable compensation opportunities
- Comprehensive health, dental, vision, and mental health coverage
- Life insurance, disability coverage, and additional protection benefits
- Retirement savings plans and employer contribution programs
- Paid time off, sick leave, and flexible vacation policies
- Employee assistance and wellbeing programs
- Learning, development, and career growth opportunities in financial services
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