Full Time Key Holder - Markville Shopping Centre

            Key Holder
Job Description


Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Sales Associates



Position Overview
The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales.  Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.
Key Responsibilities

1. Store Opening & Closing

• Open and close the store according to company procedures.
• Ensure all security systems are activated and operational.

2. Team Development & Supervision

• On-boarding: Embrace new and promoted employees within the team and promote accelerated productivity.
• Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
• Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth.
• Great Fun Atmosphere:  Foster a positive and motivating work environment, encouraging teamwork and open communication.

3. Customer Service Leadership

• Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit
• Resolve Issues:  Handle complex customer service situations efficiently and escalate issues when
• Foster Loyalty:  Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.

4. Sales & Store Operations

• Assist in achieving sales targets by actively promoting products and up-selling.
• Ensure merchandise is well-stocked, organized, and displayed according to company standards.
• Assist with inventory counts and restocking shelves.
• Ensure accurate record-keeping of inventory movements.
• Maintain store cleanliness and organization.
• Report any maintenance or security issues to higher management.
• Handle cash register operations, including processing transactions, returns, and exchanges.
• Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
• Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational

5. Communication:

• Read current and relevant information on staff communication boards
• Effective email management to share relevant corporate and store information with the store team
• Participate in management and store meetings to align on sales and operational objectives and achieve budgets